You apply directly with the employer. We never charge applicants.
Pay not published. Too few similar jobs show pay for a fair estimate.
About the opportunity
The University of Sydney Business School is seeking two experienced Online Student Experience Advisors to help develop and deliver case management, onboarding and proactive retention support for online post-experience postgraduate students, applying the tier-based operating model to resolve or route enquiries to central or faculty services. They deliver the student-facing stages of the end-to-end student journey and contribute to its development through touchpoint documentation, friction analysis, and testing with live cohorts. They may produce reports on service volumes, response times, and outcomes to inform continuous improvement.
Your key responsibilities will be to:
About you
We are seeking two exceptional Online Student Experience Advisors, who possess:
Work rights for Australia
You must have unrestricted work rights in Australia for the duration of this employment to apply. Visa sponsorship is not available for this appointment.
Pre-employment checks and declarations
Your employment is conditional upon the successful completion of all pre-employment or background checks required for the role in terms satisfactory to the University. Also, to meet the University’s obligations under the National Higher Education Code to Prevent and Eliminate Gender-Based Violence you will be asked to declare if you have been investigated for, or found to engaged in, sexual harm or gender-based violence in the course of previous employment or in a legal process. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.
EEO statement
At the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion, evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQ+. We welcome applications from candidates from all backgrounds.
We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Gold employer. Find out more about our work on diversity and inclusion.
How to apply
Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.
For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply.
For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Helen Efstathiou, Recruitment Consultant, Recruitment Operations on +61 2 8627 7137 or by email helen.efstathiou@sydney.edu.au
© The University of Sydney
The University reserves the right not to proceed with any appointment.
Click to view the Position Description for this role.
Applications Close
Wednesday 14 October 2026 11:59 PM