Officer, Order Management

Job Description

About the role

Support customer service operations by ensuring accurate order entry, system data integrity, and seamless processing across multiple operating platforms to optimize service performance and meet organizational efficiency standards.

Key Responsibilities

• Maintain and provide support to the team of customer service representatives in order entry.
• Enter and maintain the quality of information and dates entered into the system.
• Utilize platforms such as VIPS, Trim, and D2comm as necessary for system order entry.
• Follow up on pending orders specifically by End Dates, providing feedback to the CSR team in case of discrepancies.
• Process system credits and/or returns as required while maintaining established efficiency standards.
• Support and update customer reports as a specialized Order Entry task while adhering to quality guidelines.
• Process orders across Oracle BDP/BDC/BDA/SO Creation (VD APP, Zoom, Zoom Capture, CPQ Live, VS003), VIPS, OLD d2com, New d2com, ACS, and PO release sites,Marketplace.
• Execute order transfers from BDP to BDC, and handle AJKS/RMA/REP creation in BDP/BDA/BDC.
• Perform customer call-out order verifications for D2com RFID, manage workflow automation, and prepare order flow charts.
• Create workflow automation using VBA,google script,Python 

Qualifications

• Business graduate from a reputed University.
• Freshers are encouraged to apply.
• 1–2 years of experience in service industries, preferably in compliant factories.
• Positive attitude towards managing customer relationships.
• Strong level of communication, negotiation, and planning skills.
• Willingness to travel to various locations where customer factories are situated.

Additional Information

Avery Dennison is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other protected status.

Company Description

About Avery Dennison 

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste and mitigate loss, advance sustainability, circularity and transparency and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2025 were $8.9 billion. Learn more at www.averydennison.com. AVERY DENNISON IS PROUD TO BE CERTIFIED GREAT PLACE TO WORK IN AUSTRALIA, BANGLADESH, CHINA, INDIA, INDONESIA, MALAYSIA, SINGAPORE, THAILAND AND VIETNAM, AND RECOGNIZED AS ONE OF THE BEST COMPANIES TO WORK FOR IN ASIA IN GREATER CHINA AND VIETNAM.