About Us
Within the sweeping panorama of the north Georgia foothills, Chateau Elan began with the planting of the vineyards in 1981. From these lush vines has grown a 3,500 acre conference and leisure destination. We welcome your interest in applying for a position with Chateau Élan Winery & Resort. For many years, we have served our guests with the highest level of products and service in luxury resorts. We owe our growth and success to our associates who have served our guests with dedication and pride. The key to our continued growth is found in satisfying and exceeding our guests’ expectations. We look for people with personality, energy, enthusiasm and commitment. We nurture and train our associates throughout their tenure here. They, in turn, provide the highest level of guest service making Chateau Élan the special place it is today. Perks include but are not limited to discount hotel stays, discount spa services, discount golf, discount food and beverage, discount retail as well as access to the YouDecide® discount program. YouDecide® offerings include negotiated pricing arrangements for vacation destinations, hotels, vacation planning, rental cars, movie tickets/rentals, consumer electronics, consumer goods and services, personal services and even discounts on cell phones and plans.
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
Compensation
Tipped/Service Charge Eligible? Yes
Discretionary Performance Bonus Eligible? No
Overview
To service all customers to Château Élan Hotels & Resorts standards and to provide high quality massage services and body treatments per Spa directives.
Essential Duties and Responsibilities
- Instruct guest on treatment procedure and have them prepare for treatments following Chateau Elan Hotels & Resorts standards.
- Verbally review intake questions with guests prior to performing spa services. Be friendly and positive at all times and have the ability to handle self in a professional and respectful manner.
- Adhere to the policies and procedures of the Spa Department.
- Provide positive service standards to all guests of the Spa including courtesy, sincerity and enthusiasm.
- Know, understand and follow the Spa’s draping policy at all times.
- Stock and restock massage rooms with necessary supplies i.e. job kits.
- Properly perform massages and body treatments in a professional and timely manner.
- Ability to perform, or willingness to train, on all or majority of relevant services.
- Have full knowledge of all products used in treatments.
- Recommend retail products, promote other spa services and suggest scheduling future appointments.
- Attend continuing education classes and/or shows/seminars to stay updated.
- Participate in group demonstrations and meetings as required.
- Assist in other spa areas as needed.
- Always keep work areas clean; neat and well stocked at all times.
- Fill out supply lists in a timely manner.
- Maintain a well-groomed appearance and clean neat uniform.
- Understand resort safety standards and comply with these rules at all times.
Qualifications and Skills
Current Georgia state license in Massage Therapy required, high school diploma preferred, six months to one year experience in the field. Must be Certified from a credible school – National Certification a plus.
- Occasionally lifting up to 50 lbs
- Constantly perform 6-8 hours massage per day
- Frequently perform deep tissue work, involving thumbs, elbows and shoulders
- Constantly carrying, pushing, pulling, kneeling, supporting others’ body weight
- Constantly standing, walking up to several blocks at a time, balancing, climbing stairs, twisting, manual dexterity, wrist motion, bending/stooping, reaching
- Constant planning, hearing, speaking, listening, following directions, attention to/observing /paying attention to details and making decisions.
- Generally work is performed indoors in a climate-controlled environment
- Some services may be performed in rooms with high humidity or changing temperatures
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.