Manager, Retail Inventory Operations

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Retail Inventory Operations based in United States.

This role leads retail inventory operations across a large U.S. store network, with a strong focus on product availability, inventory accuracy, and operational efficiency.
You will own the strategy and continuous improvement of in-store inventory processes, from receiving and returns to transfers and outbound shipments.
The position also serves as the business owner for the in-store technology roadmap, including point-of-sale systems and store hardware.
You will partner closely with Retail Operations, Supply Chain, Finance, IT, Digital, Loss Prevention, and Training teams to deliver measurable improvements.
A key focus will be reducing inventory shrink while enabling store teams to work with intuitive processes and reliable technology.
You will lead a small team while influencing senior stakeholders and driving cross-functional initiatives from strategy through execution.
This is an opportunity to shape the future of retail operations in a fast-moving, customer-focused environment.

Accountabilities

• Design, document, manage, and continuously improve in-store logistics processes, including receiving, unpacking, sorting, returns, store-to-store transfers, and outbound shipments.

• Develop and implement strategies that improve on-floor inventory availability and accuracy, leveraging RFID and other inventory technologies.

• Establish inventory training, compliance, and operating standards across sales floors, back-of-house areas, and staging locations.

• Partner with Transportation and Supply Chain teams to align delivery schedules, receiving windows, and carrier performance with store capabilities.

• Lead omni-channel inventory and fulfillment capabilities, including Buy Online, Pick Up In Store (BOPIS), Ship From Store, and emerging fulfillment models.

• Develop and execute strategies to reduce operational and administrative inventory shrink, working with Loss Prevention and Finance to identify root causes and corrective actions.

• Design and manage inventory audit programs that proactively identify risks and protect inventory integrity.

• Own the in-store technology roadmap in partnership with Digital and IT, prioritizing initiatives that improve efficiency, reliability, and customer experience.

• Oversee the lifecycle of store hardware, including procurement, deployment, replacement, and maintenance of POS systems, handheld scanners, mobile devices, and related networking equipment.

• Represent the needs of store associates and customers when influencing technology design and operational solutions.

• Lead, coach, and develop a small team, setting clear objectives, providing feedback, and supporting professional growth.

• Partner with Retail Training to ensure new processes and technology deployments are supported by effective training and change management.

• Build strong relationships with senior leaders and cross-functional partners across Retail Operations, IT, Finance, Supply Chain, Digital, and related functions.

Requirements

• At least 5 years of experience in workforce management, retail operations analytics, labor planning, inventory operations, or a related analytical or operational field.

• Strong knowledge of retail store operations, service models, inventory processes, and opportunities to improve operating routines.

• Advanced proficiency in Microsoft Excel and PowerPoint, with strong capabilities in data modeling, analytics, and financial analysis.

• Demonstrated ability to analyze operational data, identify trends and risks, and translate insights into practical business improvements.

• Experience leading direct reports or project teams, including coaching, prioritization, performance management, and execution through others.

• Proven ability to manage multiple initiatives simultaneously and deliver results against competing priorities and deadlines.

• Strong cross-functional collaboration skills, with experience working effectively with field teams, Finance, IT, Product, Supply Chain, and other business partners.

• Excellent executive communication and presentation skills, with the ability to influence senior leaders and gain alignment across functions.

• Strong stakeholder management and influencing skills, particularly in environments where success depends on collaboration rather than direct authority.

• Sound financial acumen and the ability to connect operational decisions with business performance.

• A proactive, analytical, and solutions-oriented mindset with a strong focus on continuous improvement.

• Bachelor's degree or equivalent relevant experience is preferred.

Benefits

• Competitive annual base salary of approximately $101,300–$165,000 USD, with the final offer determined by location, experience, qualifications, skills, performance, and business needs.

• 401(k) matching contribution of $1.25 for every $1 contributed, up to the first 6% of eligible pay.

• Five hours of paid volunteer time each month for eligible nonprofit activities.

• 50% discount on regular-price merchandise.

• Remote work opportunity within the United States.

• Inclusive and collaborative workplace committed to diversity, equal opportunity, and belonging.

• Workplace accommodations available throughout the recruitment process for candidates who require them.

• Opportunities to make a meaningful impact across retail operations, technology, inventory, and customer experience.

• Full-time employment with opportunities to collaborate across diverse business functions.