In today’s dynamic global environment, effective financial management, strong governance, and robust reporting are essential to maintaining the integrity and success of our asset management operations. As part of GWAM Operations, our team plays a critical role in delivering accurate financial information, ensuring regulatory compliance, and driving continuous improvement across our fund operations.
We are seeking a Manager, Fund Expenses and Reporting to support the Fund Expenses and Reporting function within the Global Fund Services team of Global Wealth & Asset Management (GWAM).
Reporting to the Director, Fund Expenses and Reporting, the Manager will be responsible for overseeing fund expense management and reporting activities for Manulife Canadian Mutual Funds, ETFs, and Pooled Funds, while ensuring the accuracy, completeness, and timeliness of key financial, operational, and regulatory deliverables.
The successful candidate will work closely with business partners across Operations, Finance, Product, Legal, Compliance, Tax, and Risk Management, as well as external stakeholders including NAV agents, auditors, fund administrators, and service providers.
The Manager is responsible for the overall effectiveness, governance, and delivery of the Fund Expenses and Reporting function. This includes overseeing fund expense management and regulatory reporting activities, maintaining a strong risk and control environment, driving operational improvements, and supporting strategic business initiatives. The role serves as a key subject matter expert and business partner across multiple functions.
Position Responsibilities:
- Lead and oversee fund expense management and reporting activities, ensuring deliverables are completed accurately, timely, and in compliance with regulatory, accounting, and corporate requirements.
- Act as a subject matter expert for fund expenses, management reporting, regulatory disclosures, and operational processes, providing guidance and support to business partners and team members as required.
- Oversee fund expense management activities, including budgeting, forecasting, accruals, invoice processing, expense allocations, accounting entries, expense analysis, and communication with NAV agents and service providers.
- Ensure appropriate governance and oversight of expenses charged to investment funds, including the review of allocation methodologies, expense reasonableness, and compliance with applicable regulatory and corporate requirements.
- Oversee regulatory and operational reporting activities, including Total Cost Reporting (TCR), Management Expense Ratio (MER) calculations, Trading Expense Ratio (TER), HST blended rates, and other regulatory disclosures and filings within the scope of the function.
- Prepare and review management reporting and analysis, providing insights and recommendations regarding fund expenses, reporting activities, operational risks, and business performance.
- Partner with internal and external stakeholders, including Finance, Product, Legal, Compliance, Risk Management, auditors and NAV agents, to support the effective delivery of business objectives and strategic initiatives.
- Maintain a strong risk and control environment through effective governance, audit support, issue management, regulatory compliance, control oversight, and timely remediation of identified gaps.
- Lead process improvement, automation, and change initiatives to enhance efficiency, scalability, data quality, and operational effectiveness.
- Monitor regulatory, accounting, taxation, and industry developments, assess impacts to the business, and support the implementation of required changes.
- Prepare and present analysis, reporting, and recommendations to senior management regarding fund expenses, operational risks, business performance, and strategic initiatives.
Required Qualifications:
- University degree in Accounting, Finance, Business Administration, or a related discipline, with 5–7 years of relevant experience in investment fund operations, fund accounting, fund expenses, management reporting, or a related field.
- Strong knowledge of fund expense management, regulatory disclosures, management reporting, investment fund operations, and related operational controls.
Preferred Qualifications:
- Professional accounting designation (CPA) or actively pursuing a CPA designation, with experience in asset management or mutual fund industry.
- Knowledge and understanding of NI 81-106, IFRS, Total Cost Reporting (TCR), and other regulatory disclosure requirements applicable to investment funds.
- Demonstrated ability to manage multiple priorities, lead initiatives, and deliver results in a fast-paced and evolving environment.
- Strong analytical, problem-solving, and inquiry skills, with the ability to assess issues, identify risks, and recommend practical solutions.
- Proven ability to build effective relationships and collaborate with stakeholders across Operations, Finance, Product, Legal, Compliance, Risk Management, and external service providers.
- Experience supporting audit, risk management, regulatory compliance, and control activities.
- Strong written and verbal communication skills, including the ability to communicate complex information effectively to business partners and senior management.
- Advanced knowledge of Microsoft Excel and experience working with large datasets, financial analysis, and management reporting.
- Experience with business intelligence, workflow, automation, and data analytics tools (e.g., Power BI, Power Apps, Power Automate, MPower, or similar tools) is an asset.
- Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.
When you join our team:
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.
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The role being advertised is an existing vacancy.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.
Referenced Salary Location
CAN, Quebec, Montreal, 900 Boulevard de Maisonneuve Ouest
Hybrid
Salary range is expected to be between
$88,800.00 CAD - $138,800.00 CAD
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.