Singapore
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[What the role is]
Manage course portfolio by engaging trainers & partners, studying industry trends, and implementing guidelines to maintain professional standards for trainers and operators. Promote, grow and sustain courses by curating new courses and repackaging existing ones for CCs/RCs/RNs/NCs. Build relationships with PA trainers and operators, ensure policy compliance through monitoring and audit checks, and recruit diverse courses for different demographics. Collaborate with community and corporate organisations to expand outreach, support national initiatives targeting hard-to-reach segments, promote courses through social media, and participate in transformation projects to improve operational processes and increase course participation rates.[What you will be working on]
Key duties and responsibilities that need to be performed to meet the primary objective of the job. This will include the important result areas (what) along with the rationale (why).
The Manager directly reports to the Senior Manager. He/ She will also assist and support in the day-to-day course development work and various projects by providing functional and operational support to facilitate smooth delivery.
Course Development & Curation
Manage the allocated portfolio & actively reach out to new partners, engage new/existing partners/networks, study industry and market trends/practices and practices to recommend new course guidelines and implement the course guidelines and practices to achieve professional and high quality standards in the management of Trainers/Private Operators.
Course curation with Trainers/Private Operators and partners to develop new courses & repackage existing courses at the CCs/RCs/RNs/NCs, and assist the team to develop, promote and implement national level initiatives and programmes to reach out to the hard-to-reach target segments.
Identify relevant community and corporate organisations and collaborate with them as partners to expand and support outreach to residents through courses.
Engage and maintain relationships with industry partners and volunteer members of advisory panel of allocated portfolio to uphold and enhance the quality standards of courses and competency of Trainers/Private Operators.
Participate in transformation projects to improve operational processes and increase course participation rates.
Engage and maintain relationships with industry partners and volunteer members of advisory panel of allocated portfolio to uphold and enhance the quality standards of courses and competency of Trainers/Private Operators.
Support division’s efforts in initiatives to review and enhance existing processes and policies, streamline workflows, and implement best practices that align with organisational objectives.
Support inter-agency/division projects that enhance community programming and resident engagement. This includes participating in cross-functional project teams, sharing resources and expertise, coordinating programme delivery with multiple stakeholders, and ensuring alignment with broader organisational and government objectives.
Partnership & Engagement
Develop, cultivate and maintain relationships with key partners, stakeholders and industry leaders. Proactively identify opportunities to strengthen existing partnerships and expand the organisation's network for community engagement. Invite valued partners and key opinion leaders to organizational events and community seminars.
Engage with opinion leaders and industry experts to facilitate timely feedback gathering on current trends and topics.
Actively seek and onboard new partners to expand the organisation's network and capabilities.
Build and maintain regular communication with stakeholders to understand their capabilities, interests and challenges. Foster collaboration and alignment to ensure stakeholder buy-in for course initiatives.
Engage key opinion leaders, leverage on social media and other publicity channels to promote the courses to residents
Support in various inter-agency/division projects and high point events to promote and showcase courses and interest groups
[What we are looking for]
a) Other ad-hoc duties not covered under main responsibilities and duties.
b) Perform other duties as and when assigned by senior officers.