Company: 1011 United Overseas Bank Ltd
About UOB
United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.
Job Description
- Deliver high-quality service to corporate customers across calls, emails, written correspondence, and digital channels.
- Lead and supervise a team of Customer Service Officers.
- Ensure consistent service delivery and adherence to procedures.
- Handle escalated customer cases and service recovery.
- Monitor team performance and service levels.
- Conduct coaching, mentoring and performance reviews.
- Review transactions beyond officer authorization.
- Support workforce planning and scheduling.
- Drive process improvements and departmental projects.
- Ensure compliance with policies and regulations.
Job Requirements
- Bachelor Degree with minimum 3 years relevant experience.
- Strong people management and coaching skills.
- Ability to manage operational performance.
- Data Analytics knowledge is advantageous.
Additional Requirements
Be a Part of the UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
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