Job Description
Days and Shift Information
• Full-time position, typically Monday–Friday during standard business hours (8:00 a.m.–5:00 p.m.).
• Occasional overtime or after-hours availability may be required to support shipments outside normal operating times.
Key Responsibilities
- Coordinate Shipments: Oversee the full lifecycle of shipments from pickup to delivery, ensuring on-time performance and customer satisfaction.
- Carrier Management: Book and manage carrier relationships, securing competitive rates and reliable service while maintaining compliance documentation.
- Communication: Serve as the main point of contact between customers, carriers, and drivers to provide updates, resolve issues, and confirm delivery details.
- Documentation & Reporting: Maintain accurate shipment records (PODs, BOLs, rate confirmations) and generate performance reports to track load status and margins.
- Problem Resolution: Proactively identify and resolve challenges such as delays, equipment issues, and schedule changes to ensure smooth operations.
Work Environment
• Professional office environment that is well-lit and climate-controlled.
• Work performed primarily using a computer and phone; requires extended periods of sitting and multitasking.
• Collaborative team setting with regular interaction with account managers, carriers, and customers.
Qualifications
• Bachelor’s degree preferred but not required. Equivalent experience in logistics, supply chain, or customer service will be considered.
Experience
• 1–2 years of experience in logistics coordination, transportation, or customer service preferred.
• Proficiency with logistics software such as McLeod, Mercury Gate, DAT, Truckstop, and E2open.
• Strong computer skills, including Microsoft Office Suite (Excel, Teams, Outlook) and Power BI for reporting.
• Familiarity with carrier networks and freight operations a plus.
Personality Traits
• Excellent communicator with strong verbal and written skills.
• Highly organized and detail-oriented.
• Quick-thinking problem solver with a solution-focused mindset.
• Able to multitask effectively and manage time efficiently in a fast-paced environment.
• Team-oriented with a strong sense of accountability and professionalism
Additional Information
Pay/Benefits/Perks
- $26.45/hr
- Accrue up to five days PTO in first year. Two-weeks vacation, plus one week PTO accrue on first anniversary.
- Medical, Dental, Vision, Life Insurance, Disability
- Other benefits include Doc-On-Demand, Tuition Reimbursement, Paid Volunteer Day, Employee Assistance Program
All your information will be kept confidential according to EEO guidelines.
Company Description
At TA Services, we don’t just move freight – we move business forward. Since 1986, we’ve been delivering peak performance for our customers through our Freight Brokerages, Managed Transportation, Warehousing & Fulfillment, Mills Services, and Cross-Border Logistics.
What sets us apart? Our people! At TA, culture isn’t an afterthought – it’s a competitive advantage. We’re intentional about building a workplace where you’re supported, challenged, and equipped to grow. From day one, you’ll get the tools, training, and trust to unlock your full potential.
We believe when the right people live the right values, there’s no limit to what we can achieve. If you’re driven, collaborative, and ready to win, you’ll fit right in.
Here’s what drives us:
· People First – We lead with care, connection, and respect.
· Service – Our customers, carrier partners, and team members deserve nothing less than excellence.
· Safety – Built into every move we make.
· Results – High standards. Real outcomes.
· Innovation – We push boundaries and never settle.
Sound like the kind of team you want to be part of? Let’s take a closer look at the role