Local Service Manager

Local Service Manager | Community Mental Health | Cairns

• Employment Term: Permanent Full Time (38 hours per week)  
• Location: Cairns, with some travel to Mackay and the Sunshine Coast.  
• Remuneration: $63.13 p/h + Super + NFP Salary Packaging (increase your take-home pay)
• Closing Date: Applications will be reviewed as they are received. Therefore, the role may close early if the right applicant is found.

Make a meaningful difference with UnitingCare Queensland

At UnitingCare, we are leaders in crisis response, the protection of vulnerable people and children, financial resilience, and family wellbeing. Our FaDS (Family and Disability Services) team works passionately across Queensland to make a meaningful difference in people’s lives.

As a Local Service Manager, you’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about.  Let’s make a meaningful difference, together!

Your part in our UnitingCare team

The Local Service Manager will provide line management, practice supervision, leadership and guidance across several Community Mental Health programs.

There will be some travel to Mackay and the Sunshine Coast.

Key responsibilities of this role include:

• Work within relevant quality and risk frameworks and guidelines, in accordance with relevant standards, to ensure the delivery of high-quality services and respect for clients’ rights and confidentiality.
• Manage programs within budget and, in consultation with the State-wide Manager, contribute to the budget planning cycle in line with specified accountability requirements.
• Manage and monitor client information systems, ensuring case records and client files are maintained to a high standard, and reports and assessments are completed within allocated timeframes.
• Drive best-practice standards and implement them within a quality assurance framework to enhance and strengthen the overall performance and outcomes of the services.
• Lead a multidisciplinary team, provide supervision, build capacity and foster a positive, high-performing team culture.

What makes a difference for us?

• A tertiary qualification (a minimum of a bachelor’s degree) in Social Work, Behavioural Science, Psychology, Counselling, Social Science or a related discipline.
• Lesser formal qualifications, combined with considerable skills and extensive, diverse relevant experience to an equivalent standard.
• Significant experience in providing services to children and families.
• Demonstrated experience in leading a team to achieve service performance outcomes together with an ability to provide quality supervision and training.

• Demonstrated ability to develop and maintain collaborative partnerships with internal and external stakeholders.

• Current Queensland driver’s licence.
• Working with Children Check (Blue Card).

What makes a difference for you?

• Flexible work arrangements to support work-life balance 

• NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: Salary Packaging Explained  

• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs  

• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme  

• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events  

• Career development opportunities to challenge yourself, grow and make a meaningful difference   

• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others 

We’d love you to be part of our UnitingCare family  

Joining our FaDS, team, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years.  

Child safe, Child friendly 

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:  

• provide welcoming, safe and nurturing services for children  

• implement measures to prevent child abuse and neglect within our services 

• appropriately and immediately address child abuse and neglect if it does occur 

• abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme  

Diversity & Inclusion   

Our approach is simple – everybody is welcome here.  At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.    

Safe workplace   

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.   

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.