Loan Servicing Manager

Accountabilities:

• Oversee the full loan servicing lifecycle, ensuring accurate, timely, and consistent servicing operations from onboarding through payoff.
• Manage payment processing, escrow activities, data integrity, documentation, and other core servicing functions.
• Monitor key performance indicators, identify operational trends, and implement improvements that increase efficiency, quality, and scalability.
• Resolve complex servicing issues proactively while maintaining a strong focus on borrower experience.
• Ensure compliance with applicable regulatory servicing requirements, internal policies, and established controls.
• Lead audits, reporting, documentation reviews, and risk-management activities while staying current with evolving regulatory standards.
• Coach, support, and develop a high-performing servicing team, fostering accountability, collaboration, continuous learning, and professional growth.
• Use data and technology to identify opportunities for process optimization and operational innovation.
• Partner cross-functionally to improve servicing strategies, borrower outcomes, and overall operational performance.
• Promote environmental, social, economic, and racial justice through day-to-day decisions and alignment with organizational values.
• Complete required compliance and IT training, follow established policies and procedures, and remain attentive to suspicious activity or potential fraud.

Requirements:

• High school diploma required; Bachelor’s degree preferred.
• 7+ years of loan servicing experience, including commercial loan servicing experience.
• Previous leadership or people-management experience required.
• Strong knowledge of banking and loan operations, servicing practices, and applicable regulatory requirements.
• Demonstrated ability to manage high-volume operations while balancing speed, accuracy, attention to detail, and service quality.
• Strong organizational and time-management skills, with the ability to maintain effective systems, documentation, checklists, and workflows.
• Excellent communication skills, with the ability to communicate confidently and professionally with stakeholders at different levels.
• Entrepreneurial and self-directed mindset, with a strong sense of ownership and a track record of delivering measurable results.
• Analytical and technology-oriented approach, with the ability to learn new tools quickly and use technology to improve processes and outcomes.
• Strong problem-solving skills and the ability to anticipate challenges, mitigate operational slowdowns, and adapt to changing priorities.
• Collaborative team player who supports colleagues, shares ideas, and contributes positively to broader organizational goals.
• Commitment to working in alignment with mission-driven values and maintaining high standards of compliance, integrity, and accountability.
• Must be legally authorized to work in the United States; visa sponsorship is not available.

Benefits:

• Base salary with potential eligibility for an annual bonus, incentives, and equity, depending on experience, skills, internal salary structures, and other job-related factors.
• 100% employer-paid health coverage for employees, with employer contributions for dependents.
• Medical, dental, and vision insurance.
• Health Savings Account (HSA).
• Free telemedicine access through Teladoc.
• 401(k) with a 6% employer match and no vesting period.
• Employee stock options.
• Exclusive employee banking benefits.
• 0% financing for employee solar loans.
• Employee-only mortgage product with exclusive interest rates and terms.
• 0% financing for eligible electric vehicles.
• Referral incentives.
• 2–4 weeks of vacation depending on officer level, plus additional tenure-based time.
• 64 hours of paid sick time for full-time employees.
• Company-paid life insurance.
• Short- and long-term disability insurance.
• Voluntary life, accident, and critical illness coverage.
• Employee Assistance Program with free counseling, legal, and financial services.
• Fully remote position within the United States, operating on Eastern Standard Hours.
• Occasional U.S. travel for company events or leadership sessions.