Overview:Acts in a liaison capacity for mortgage originators and customers providing follow-up and resolution to questions and concerns. Provide general sales, marketing and operational support for assigned mortgage originator. Adhere to the requirements of federal registration under the SAFE Act.
Primary Responsibilities:
- Assist Loan Officer in developing and managing a referral source, prospect and customer base.
- Assist Loan Officer in developing and implementing marketing/sales support programs to develop new business.
- Interact with customers to complete the application process, ensure all necessary supporting loan documentation is obtained and accurate.
- Provide follow-up on loan conditions as required by commitment letter.
- Interact with Production department personnel (processors, underwriters, closers) to ensure loan application file is complete, loan documentation is satisfactory, conditions are met and loan can close within required time frames.
- Serve as communication liaison between customer, M&T Corporation and loan officer. Initiating and answering calls to/from customers as required in a prompt, courteous and professional manner.
- Maintain and organize current and required loan documents for all loan programs as needed.
- Take loan applications as necessary and input loan data into processing system via laptop.
- Assist Loan Officer in providing required reporting as needed.
- Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Responsible for meeting and maintaining registration requirements under the Federal SAFE Act.
- Complete other related duties as assigned.
Scope of Responsibilities:
Incumbent works under general supervision.
In many cases, incumbent will be the point of contact for customer to complete application process and for follow-up for outstanding items needed to provide a complete loan application for processing.
Responsibility to establish and maintain federal registration requirements outlined in the SAFE Act.
Answer customer phone calls in courteous and professional manner.
Supervisory/Managerial Responsibilities:
Not Applicable.
Education and Experience Required:
High school diploma (or equivalent) or equivalent work experience.
Knowledge of Secondary Marketing requirements.
Knowledge of FHA/VA regulations.
Knowledge of Bank products and services.
Strong organizational skills with ability to manage multiple priorities.
Excellent verbal and written communications skills.
Flexible to travel within region and work overtime and/or flexible schedule as needed.
Education and Experience Preferred:
Prior mortgage experience.
Knowledge of software utilized by department.
Knowledge of Bank products and services.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.55 - $34.25 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
LocationLake Oswego, Oregon, United States of America