Loan Coordinator / Lender Liaison – Mortgage Operations | Remote
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
Availability: 30+ Hours per Week
About the Role
At Pavago, one of our clients is hiring an experienced Loan Coordinator / Lender Liaison to manage active loan files and ensure they move efficiently from submission through closing.
You’ll serve as the primary coordination point between lenders, underwriters, and internal teams, maintaining clear visibility across every active loan while ensuring documentation, conditions, follow-ups, approvals, and deadlines remain on track.
This role is ideal for someone with hands-on experience in mortgage operations, loan processing, lender coordination, or real estate financing who understands how to keep deadline-sensitive transactions moving.
If you’re highly organized, proactive with follow-ups, and comfortable managing multiple loan files simultaneously, this role is a strong fit.
What You’ll Own
Lender & Underwriter Communication
- Serve as the primary point of contact with lending partners
- Maintain consistent communication throughout the loan lifecycle
- Follow up on:
- Outstanding documentation
- Underwriting conditions
- Lender requests
- Pending approvals
- Communicate loan updates clearly to internal stakeholders
- Respond promptly to lender and underwriter requests
- Escalate issues proactively to prevent funding or closing delays
- Maintain professional relationships with lending partners
Loan Pipeline Management
- Track active loan files from submission through closing
- Review loan reports and lender updates daily
- Maintain accurate visibility into:
- Current loan status
- Outstanding conditions
- Required documentation
- Upcoming deadlines
- Next steps
- Identify bottlenecks before they impact closing timelines
- Ensure every active loan has clear ownership and follow-up
- Prioritize files based on deadlines and closing requirements
- Keep loan statuses accurate and current across internal systems
Internal Team Coordination
- Coordinate with internal teams to gather required documentation
- Manage responses to lender and underwriting requests
- Support timely submission of loan packages and updates
- Proactively follow up on outstanding internal items
- Keep stakeholders aligned on deadlines, requirements, and closing timelines
- Ensure requested documentation reaches lenders promptly
- Maintain clear ownership of outstanding action items
Documentation & File Management
- Maintain complete and organized loan files
- Ensure lender correspondence and documentation are properly recorded
- Keep CRM and loan management systems accurate and current
- Verify file completeness before important milestones
- Maintain clear records throughout the lending process
- Track documentation requirements and outstanding conditions
- Ensure critical information can be quickly located when needed
Closing Coordination
- Closely monitor loans approaching closing
- Confirm outstanding conditions are addressed on time
- Coordinate final requirements between lenders and internal stakeholders
- Maintain visibility into expected closing and funding timelines
- Follow up on last-mile documentation and approvals
- Help prevent last-minute delays caused by missing information or communication gaps
- Escalate potential closing risks early
Process Improvement
- Identify inefficiencies in loan processing and lender communication
- Recommend improvements that reduce:
- Processing delays
- Communication gaps
- Missed follow-ups
- Loan cycle times
- Help develop standardized workflows for pipeline management and lender coordination
- Improve visibility and accountability across active loan files
Requirements
- Proven experience in:
- Loan Coordination
- Loan Processing
- Mortgage Operations
- Lender Liaison roles
- Similar lending positions
- Strong understanding of the U.S. mortgage or lending process
- Experience managing loan files from submission through closing
- Excellent written and verbal English communication skills
- Strong organizational and project management skills
- Ability to manage multiple active loans simultaneously
- Experience with:
- CRM systems
- Google Docs
- Google Sheets
- Google Calendar
- Strong attention to detail and deadline management
- Ability to proactively manage lender and underwriting follow-ups
- Ability to work independently in a remote environment
- Reliable internet connection
- Availability for 30+ hours per week
Nice to Have
- Experience with:
- DSCR loans
- Non-QM loans
- Investment-property financing
- Experience supporting real estate investors or investment-property transactions
- Familiarity with:
- Encompass
- LendingPad
- Jungo
- Salesforce
- Other loan management systems
- Background in real estate acquisitions, dispositions, or operations
- Previous experience supporting U.S.-based:
- Mortgage lenders
- Mortgage brokers
- Real estate investment firms
Tools & Technology
Encompass | LendingPad | Jungo | Salesforce | CRM Systems | Google Docs | Google Sheets | Google Calendar | Loan Management Systems
What Makes You a Strong Fit
You’ll likely thrive in this role if you:
- Have successfully managed loans from submission through closing
- Understand lender and underwriting workflows
- Proactively follow up rather than waiting for reminders
- Can manage multiple active files without losing accuracy
- Stay organized when priorities and deadlines change quickly
- Communicate confidently with lenders, underwriters, and internal stakeholders
- Notice missing documentation and potential delays early
- Take ownership of keeping every loan moving forward
- Are comfortable escalating risks before they impact closing
- Maintain accurate records throughout the entire loan lifecycle
What a Typical Day Looks Like
You may start your day by reviewing every active loan to identify new lender updates, outstanding conditions, missing documentation, and approaching deadlines.
Throughout the day, you’ll communicate with lenders and underwriters, follow up on outstanding conditions, coordinate documentation with internal teams, update loan statuses and CRM records, and track upcoming closing milestones.
You’ll also resolve or escalate potential bottlenecks and ensure loans approaching closing have their outstanding requirements completed.
In short: you keep every loan organized, every stakeholder informed, and every deadline moving toward a successful closing.
Key Metrics for Success
- Loans progressing through the pipeline on schedule
- Reduced delays caused by missing documentation or follow-ups
- Accurate and up-to-date loan status tracking
- Fast turnaround on lender and underwriting requests
- Zero missed critical loan deadlines
- Complete and organized loan documentation
- Consistent stakeholder communication
- Reduced number of stalled loan files
- Improved loan cycle times and closing efficiency
Why This Role Stands Out
- Direct ownership of active loan pipelines
- High visibility across lending and real estate operations
- Opportunity to work directly with lenders, underwriters, and internal stakeholders
- Hands-on exposure to the complete loan lifecycle
- Opportunity to develop expertise in:
- Mortgage Operations
- Investment-Property Lending
- DSCR / Non-QM Financing
- Real Estate Operations
- Fully remote working environment
- Career growth opportunities into:
- Senior Loan Coordinator
- Loan Processor
- Mortgage Operations Manager
- Lending Operations Manager
Interview Process
- Initial Application
- Spark Hire One-Way Video Interview
- Recruiter Screening
- Client Interview
- Offer Stage
Spark Hire Video Interview – Required
As part of the application process, all candidates are required to complete a one-way video interview through Spark Hire.
After completing the first step of your application, you’ll receive a Spark Hire invitation by email with instructions to record and submit your video responses.
Completion of the Spark Hire video is required to be considered for the next stage. Please check your inbox as well as your spam or junk folder for the invitation.
Apply Now
If you have experience in loan processing, mortgage operations, lender coordination, or real estate financing and know how to keep multiple loan files moving from submission through closing, we’d love to hear from you.
Apply today and take ownership of the lender communication, documentation, pipeline tracking, and closing coordination that keeps loans progressing efficiently.
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