Live and Work in Portugal: Swedish Customer Advisor Role
Remote · Ireland
Source: Himalayas. This job was published on Himalayas; you apply there.
This job was removed from AetherCore's hiring system and is no longer accepting applications. See open jobs like this one.
Listed on Himalayas. You apply through their page. We never charge applicants.
Pay not published. Too few similar jobs show pay for a fair estimate.
Prepare for this job
Free on every jobLikely interview questions
Prepare for this interviewAt a glance
- Education
- Master's
- Languages
- English, Swedish
Skills mentioned
About the role
Cross Border Talents is looking for Swedish speakers to join a great project in Portugal, for one of the most renowned tech brands!
Location: Remote in Portugal
Contract: Full-time, 12-month renewable
Start Date: several start dates through June and July
About the Brand:
Join a global leader in technology and design a brand known for its innovation, sleek hardware, and exceptional customer experience. You'll be supporting users of its e-commerce platform through every step of their order journey.
Your Role:
As a Swedish-speaking E-commerce Support Specialist, you will help customers with everything from order tracking and returns to payment queries, ensuring a seamless and satisfying shopping experience.
Your main tasks:
Handle inquiries related to online orders: delivery, returns, refunds, and payment issues.
Communicate with customers via phone, email, and chat.
Ensure data security in compliance with GDPR and PCI standards.
Escalate complex cases and follow internal procedures.
Collaborate with logistics and financial teams.
You bring:
C2-level Swedish and higher and fluent English (C1).
Strong communication and customer service skills.
Detail-oriented mindset and problem-solving attitude.
Ability to work in rotating shifts (07:00-24:00, Mon-Sun).
Prior experience in customer support or back-office is a plus.
- EU member state ID or a valid residence card for Portugal
Originally posted on Himalayas