Library Officer (Molly)

[What the role is]

The National Library Board (NLB) nurtures Readers for Life, Learning Communities and a Knowledgeable Nation by promoting reading, learning and history through our network of 28 libraries across Singapore, the National Library and the National Archives of Singapore.

At NLB, you can look forward to a flexible, hybrid work environment with rewarding, impactful deliverables that improve the lives of the community. With caring colleagues, you will be in an ideal environment for professional development, innovation and impact.

We can offer you:
• A chance to Impact the Community, bridge gaps and empower everyone with the opportunity for learning and discovery.
• An opportunity to Innovate and Push Boundaries. We value ideas, curiosity and a passion for innovation to transform our libraries and archives.
• An organisation that Cares for your Growth and Wellbeing through investment in staff development and wellbeing in a supportive and collaborative environment.

We are seeking a Library Officer to support the delivery and implementation of MOLLY, NLB's mobile library service that promotes the love of reading among families, persons with disabilities, and underserved communities. This role focuses on executing and improving MOLLY's programmes and services, and engaging patrons and partners to expand community reach.

[What you will be working on]

•    Promote MOLLY’s library collection and services during outreaches, including providing book recommendations and setting up book displays. 
•    Engage library patrons by conducting programmes, such as storytelling sessions and roadshows.
•    Provide quality customer service and maintain excellent service standards, including handling email queries, membership registrations, and customer service follow-ups.
•    Manage temporary staff and volunteers in engaging library patrons and stakeholders. This includes training and guiding them on patron enquiries, customer service, collection maintenance and user education on MOLLY’s facilities and services.
•    Ensure MOLLY’s facilities are well maintained to meet both operational and customers’ needs. 
•    Support MOLLY operations including preparing staff roster, conducting site recces, supervising drivers, compiling reports and statistics, crisis and incident management, financial matters, and systems and administrative support etc.
•    Engage partners and stakeholders and build network to promote MOLLY’s library collection and services.

[What we are looking for]

• Minimum of 1-2 years of experience in community outreach, engagement, or similar role. 
• Passion for promoting reading and serving families, persons with disabilities and underserved communities is an advantage.
• Good written and verbal communications skills.
• Good customer service and engagement skills with the ability to build and maintain relationships with diverse stakeholders.
• Strong interpersonal skills and ability to work collaboratively across teams.
• Ability to supervise staff and maintain quality standards.

• Ability to adapt quickly to change in a fast-paced environment.

• Ability to provide logistics support, including carrying boxes of books.
• Willingness to perform shift work, including on weekends.

Please highlight any other skills that you might have for example, data analytics, design, etc.

You will be based at Jurong Library and be required to go on islandwide outreaches on the MOLLY bus.

Successful applicants will be appointed on a two-year contract in the first instance.