Lead Engineer, IT Applications

Accountabilities

• Administer Jira Cloud projects, users, groups, roles, permissions, workflows, issue types, custom fields, screens, schemes, and project settings.

• Develop and maintain JQL filters, dashboards, reports, automation rules, and Jira customizations, including ScriptRunner where appropriate.

• Administer Confluence Cloud spaces, users, groups, permissions, templates, page layouts, and content structures.

• Provide L2/L3 technical support for Jira and Confluence, investigating configuration, access, automation, integration, and platform issues through resolution.

• Develop and maintain integrations between Jira, Confluence, ServiceNow, and other enterprise applications using REST APIs, webhooks, JSON, and authentication mechanisms.

• Troubleshoot integration failures and coordinate with external vendors or platform support teams when escalation is required.

• Support Jira Data Center-to-Cloud and Confluence migration activities, including space-level migration and related platform preparation.

• Configure automation and platform enhancements based on business requirements while maintaining reliability, scalability, and usability.

• Perform ongoing administration, housekeeping, optimization, and platform improvement activities across production environments.

• Partner directly with business teams and customers to understand requirements, recommend solutions, and deliver enhancements.

• Maintain clear technical documentation and contribute to knowledge sharing and consistent platform practices.

Requirements

• 5+ years of professional experience in Jira and Confluence administration and development, preferably within enterprise or production environments.

• Strong hands-on expertise with Jira Cloud and Confluence Cloud administration, configuration, permissions, workflows, schemes, dashboards, templates, and content management.

• Practical experience with Jira REST APIs, webhooks, JSON, authentication, and enterprise application integrations.

• Strong knowledge of Jira automation and JQL, with experience using ScriptRunner for Jira Cloud considered an advantage.

• Experience supporting Jira and Confluence Cloud migration initiatives, including migrations from Jira Data Center.

• Proven L2/L3 technical support experience with strong troubleshooting, analytical, and problem-solving capabilities.

• Experience working directly with business stakeholders and customers to translate requirements into effective technical solutions.

• Strong understanding of integrations involving platforms such as ServiceNow and other enterprise applications.

• Excellent communication and stakeholder management skills, with the ability to explain technical topics clearly to both technical and non-technical audiences.

• Strong ownership, organization, and prioritization skills, with the ability to manage multiple support and enhancement activities simultaneously.

• Ability to work independently while collaborating effectively with cross-functional teams.

• Strong documentation, knowledge-sharing, and continuous-improvement mindset.

• A bachelor's degree or equivalent professional experience in IT, computer science, or a related discipline is preferred.

Benefits

• Fully remote working opportunity within India.

• Full-time position focused on enterprise IT applications and cloud platforms.

• Opportunity to work extensively with Jira Cloud, Confluence Cloud, APIs, automation, and enterprise integrations.

• Exposure to cloud migration, platform modernization, and business-critical production environments.

• High level of technical ownership and opportunities to drive platform improvements.

• Direct collaboration with business stakeholders, customers, and cross-functional technical teams.

• Opportunity to develop expertise across Atlassian administration, automation, integrations, and application support.

• A role offering both hands-on technical challenges and opportunities to influence how enterprise collaboration platforms are used and optimized.