About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A secluded oasis at the edge of an idyllic lagoon! On the east coast of Mauritius, lapped by turquoise waters perfect for water sports, our relaxing Resort is filled with lush greenery and dramatic views everywhere you turn. Each stylish villa and residence feature its own private garden and pool – just like the home for the Resort’s resident giant tortoises. After a day exploring the Indian Ocean or playing unlimited golf at both our Ernie Els-designed course and Bernhard Langer signature course, unwind at our award-winning Spa and raise a glass at one of our exciting dining venues. Mauritius is teeming with opportunities for your next day’s adventures. This beautiful resort opened in October 2008, and has 90 one-bedroom villas, 1 Presidential Suite, 45 two-to-five-bedroom residential villas, 5 stunning Food and Beverage venues in addition to managing an off-property beach bar/restaurant, an award-winning over water Spa, 2 tennis courts and a fitness center.
Purpose
Ensure a proper laundering and ironing of the resort linen, guest valet and employee uniforms as per the resort standard.
Job Responsibilities
General
- Is directly responsible for the day to day key processes in his/her area of work
- Assists his/her supervisor in executing the day to day operational requirements
- Assumes training responsibilities when required; demonstrates a high degree of standards awareness; promotes teamwork and acts as role model
- Attends all scheduled training sessions
- Actively offers operational, employee and customer (internal and external) related feedback to management
- Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule
- Adheres to the hotel's code of conduct and grooming & hygiene standards
- Is seen as working hands-on, assists colleagues in crunch times.
- Actively participates in briefings and meetings; facilitates communication between employees and management
- Maintains a clean and orderly work area and promotes a safe working environment
- Performs any other cognate duties as and when required
Departmental
- Receives soiled linens/employee uniforms, counts and sorts articles according to types of treatment to be given.
- Process with the washing of linens and employee uniforms according to set standards.
- Upon completion of washing sequence, to verify cleanliness of articles and hand-wash selected articles if necessary.
- Iron articles with heated iron or with pressing machine.
- Folds and sorts pressed articles and hand over for arrangement on shelves or to send back to guests.
- Issue clean linens to staff in departments such as Kitchen, Restaurant and Housekeeping.
- Make entries in the linen register for receipts and issues of uniforms and linens.
- Check linens regularly for wear and tear and informs Supervisor for replacement or mending.
- Makes monthly inventory of linens.
- Participate in the Ecolab chemical training conducted for minimum two times a year
- Maintains a clean and employee friendly working environment in the Hotel as well the external laundries
- Ensures all uniform are well wash and press ready to deliver.
- Inspect all room linen before sending to pantries.
- Laundry should be clean and tidy al all time.
- All linen and uniform should be wash according to set program.
Special Requirements
- Technical education in Hospitality management is preferred
- 1 year previous experience in the Laundry Department of a 5-star Resort/Hotel.
- Requires reading, writing and oral proficiency in the English language.
- Excellent knowledge of all Laundry equipment, washing, spotting, dry cleaning and laundry chemicals