Z
HybridFull-timeMid levelCustomer Operations
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Seaton Delaval, United Kingdom
£28K–£69K/yr
Estimate — the employer hasn't published pay.
Based on 15 similar mid-level Operations jobs in United Kingdom that show pay. The range is the middle half of their posted pay (25th to 75th percentile), not an offer — ask the employer for the real range.
Operations salaries →At Zego, we're on a mission to do the good thing, not the insurance thing.
Insurance hasn't changed much in over a century. The way we live, work and travel has. We're building the real-time, AI-driven infrastructure that powers innovative insurance, so good drivers get cover that works the way they actually drive.
We're not just updating insurance; We're leading the AI evolution in insurance 🤖
For us, AI isn't a line on a roadmap or a buzzword on a slide. It's our operating reality, and it's how we build products that back drivers instead of the old insurance playbook.
We don't do things slowly, and we don't do bureaucracy. We back high-performance builders who want ownership, early responsibility and the chance to do the most career-defining work of their lives. You'll get the space to try things, the tools to move fast, and the room to see your ideas reach millions of drivers.
Do not take our word for it. Read what Zegons say about us on Glassdoor.
If you're ready to build the future of insurance, we're hiring.
Zego’s Complex Claims team is expanding, and we’re on the hunt for a highly skilled Large Loss Claims Handler to join our team. Our large loss specialists handle Zego’s most complex and high value motor claims including those involving brain and spinal trauma, psychiatric injury, complex fractures and pain conditions.
In this pivotal role, reporting to the Motor Major Loss Manager, you’ll manage your own portfolio of motor cases, focusing on injury claims exceeding £500k. This position requires not only excellent communication and negotiation skills but also a deep understanding of liability, indemnity, and quantum issues to effectively drive down claims costs while ensuring fair compensation for injured claimants.
Alongside handling technical claims, this role involves introducing and executing a quality review programme within the complex loss team, as well as providing mentorship, oversight, and professional development through a structured training scheme.
Beyond handling claims, the team works closely with other claims colleagues, reinsurers, panel solicitors, carriers, rehab providers and colleagues across underwriting and pricing to deliver fair, commercially sound outcomes. As a small, highly technical team, we offer broad exposure to grow your career 🚀
Managing a portfolio of high value motor claims typically valued between £500k through to £5 million, pre and post litigation
Communicate effectively with customers, witnesses, insurers, repairers, solicitors, and medical agencies to expedite claim resolutions
Serve as a technical expert within the team, offering guidance and support in large loss scenarios
Work with the Motor Major Loss Manager and our Head of TP & Complex Claims on Claims strategy and processes
Motivate and develop more junior team members by sharing your knowledge and expertise
Maintain Reinsurer and carrier relationships through timely and accurate updates
Investigate, negotiate and settle claims
Calculation of accurate reserves and make decisions on Indemnity and Liability claims
Participate in strategic projects to keep the team at the forefront of industry trends and performance
Proven experience in managing high value motor bodily injury claims with a current handling authority of at least £250k
Deep knowledge of liability, indemnity, causation, reserving, future losses, the Ogden Discount Rate and complex medical issues
Experience handling litigated claims and applying relevant procedures and frameworks including CPR and MIB technical disputes
A passion for a career in Large Loss and a desire to help shape a growing large loss function
Teams work better with time to collaborate and space to get things done. We call it Zego Hybrid: some of us are in our office (central London or Halifax) weekly, others monthly or quarterly. It's about finding the balance between face time and focus that produces great work and a healthy life around it.
We also make a point of getting everyone in the same room. Teams come together every quarter, and once a year the whole company does, properly. It's a serious investment and consistently one of the best parts of the year.
Here is what the last one looked like.
💰 Market-competitive salary, benchmarked against your function and reviewed every year.
🏆 Annual performance bonus, linked to company performance and your contribution.
📈 Share options, a real stake in the company and a share in the future you build
🩺 Private medical insurance.
🏖️ Pension, generous holiday, and £1,000 a year to spend on getting to the office or learning something new.
💻 Cutting-edge systems and tools, so you always have what you need to drive your impact.
Ready to do the most impactful work of your career? We want to hear from you.
Zego, leading the AI evolution in insurance.
We're an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.