JO-202540: Technical Support Representative
Remote · United States
Source: Himalayas. This job was published on Himalayas; you apply there.
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Estimated pay
Estimate$70K–$125K/yr
Estimate — the employer hasn't published pay.
Based on 160 similar mid-level Customer Success & Support jobs in United States that show pay. The range is the middle half of their posted pay (25th to 75th percentile), not an offer — ask the employer for the real range.
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At a glance
- Experience asked
- 3+ years
Skills mentioned
About the role
This is a remote position.
Overview:
We are seeking a Technical Support Representative with at least three years of hands-on experience providing customer and technical support. The ideal candidate is tech-savvy, solutions-driven, and able to troubleshoot efficiently while deliveringa professionaland positive customer experience. This role supports users through various communication channels and ensurestimelyresolution of technical issues.
Key Responsibilities:
- Provide technicalassistanceand support for incoming queries related to systems, software, hardware, or network concerns.
- Diagnose and troubleshoot technical problems through phone, email, chat, or ticketing systems.
- Document issues, solutions, and customer interactions thoroughly within internal systems.
- Escalate complex cases to higher-level support teams when needed.
- Guide users through step-by-step solutions and provide clear, easy-to-follow instructions.
- Collaborate with internal teams to address recurring issues and improve customer support processes.
- Maintain service-level targets while ensuringa high levelof customer satisfaction.
- Stay updated on product features, system updates, and best practices.
Requirements
- Minimum of 3 years of experience in technical support or a similar customer-facing technical role.
- Strong understanding of common operating systems (Windows, macOS, Linux is a plus).
- Experience with troubleshooting software, hardware, and basic network issues.
- Familiarity with ticketing systems and remote support tools.
- Excellent verbal and written communication skills.
- Ability to work independently in a remote environment.
- Strong problem-solving skills and attention to detail.
- Customer-centric mindset with the ability to remain calm and professional under pressure.
Preferred Skills (Not Required):
- Background in SaaS, telecommunications, IT services, or related fields.
- Basic knowledge of scripting or command-line tools.
- Experience supporting global customers across multiple time zones.
Benefits
- Permanent work from home
- An inclusive and supportive work environment.
- Competitive salary
- Opportunities for career growth and professional development.
- Supportive and collaborative team environment.
Originally posted on Himalayas