IT Support Specialist
Lugano, Switzerland
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At a glance
- Languages
- Italian
About the role
BCIC Swiss GmbH | Best Connect International Company is looking for a (part time ,on-site) "IT Support Specialist" in Lugano .
Tasks
➡️ Provide first- or second-level contact and problem resolution for customer issues.
➡️ Work with third-party vendors to remediate complex AV issues as needed.
➡️Provide timely communication on issue status and resolution.
➡️ Maintain ticket updates for all reported incidents.
➡️ Install, upgrade, support, and troubleshoot Windows OS , Microsoft Office & Cisco Jabber authorized .
➡️ Should have basic knowledge of the Mac operating system to support Apple PC users.
➡️ Install, upgrade, support, and troubleshoot printers and computer hardware.
➡️ Performs remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
➡️ Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
Requirements
1.Must hold a valid work permit
2.Several years of experience in the IT field
3.Local language (Italian) & English fluency mandatory .
Benefits
On-site role
Stable ongoing project
Professional and supportive work environment
Opportunity for additional hours based on performance
Potential for long-term engagement
1st November 2026
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