LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!
Be part of our diverse and inclusive team.
Job Responsibilities
- Assist in performing VIP Guest meet and greet, escort guest within premises and farewell process according to the service standards.
- Up to date of internal promotions and be familiar with in the local community, famous events in town and local offerings.
- Adapt to changes and ensure adherence to organizational operating procedures and service standards.
- Collaborate closely with all internal team and relevant departments to ensure seamless guest experience.
- Perform Butler personalized service by remembering guest preferences, anticipating guest needs, respond promptly, according to service standards and always ensure guest satisfaction.
- Responsible of cleanliness and orderliness of butler suites, ensure with complete suites set-up, daily amenity arrangements, equipment are in good working condition.
- Assist in-room dining service.
- Respond to guest requests and answer queries; able to do quick research if an answer is not readily available, liaise with other relevant departments and act professionally according to service standards.
- Attend to laundry, dry cleaning, ironing, mending, and shoe polishing as needed.
- Run errands for guest as assigned including shopping, entertainment and flight ticket purchase, food purchase, deliveries, and packages.
Apply Operational Risks
- Follow Marina Bay Sands Workplace Safety and Health Policy practices.
- To comply with all MBS policies and guidelines.
- Report any work incidents; may include vandalism, fight, fire, abuse, accidents, etc.
- Observe activities in both front and back of the house; report any suspicious characters, items and/or activities to Security Department.
- Respond to emergency situations
Participate Employee Engagement
- Practice well-mannered and always groomed as per company standard
- Demonstrate an enjoyment and enthusiasm for work through effective relationships with other Team Members/ Department by embracing OneMBS culture.
- Self -Motivate for continuous learning and development
Involve in Documentation, Financial and report management
- Attend scheduled departmental meetings as required.
- Contribute ideas in support of the company vision, mission, value, and guiding principles.
- Active involvement in Sands Care and sustainability programs.
- Perform any other duties and responsibilities as and when assigned by Management.
Job Requirements
Education & Certification
- Applicant must be a full-time matriculated student.
- Internship should contribute to school graduation requirements
Experience
- No experience required as training will be provided
Other Prerequisites
- Proficient in the use of Property Management System
- Capable to use Microsoft Office applications and presentation skills
- Having a good command of spoken and written English, and any additional language is an advantage
- Pays attention to details and have strong customer service skills
- Mature, meticulous, resourceful, organized, and able to work independently
- A team player and takes initiative to assist other Team Members when required
- Have impeccable follow-through; and “Can Do” attitude and mindset.
- Be ready to work every day and every shift
- Good guest relation and problem-solving skills
- Good planning and execution skills
- To be able and willing to work on rotating shifts including weekends and public holidays
Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.