Intern – Guest Experience

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An iconic hideaway on the glamorous Athens riviera, reborn. On the sophisticated Athens Riviera, at the tip of a pine-clad peninsula, Four Seasons offers the best of both worlds: a laid-back seaside escape just 30 minutes from the historical city centre. Discover the wonders of ancient civilization at the Acropolis, then return to Four Seasons to unwind and relax. Four Seasons Astir Palace Hotel Athens opened in March 2019 and provides a preferred address for both business and leisure travelers, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world. The Arion Hotel was built in 1967 and has 106 keys and 61 Bungalows, and the Nafsika opened in 1980 and has 136 keys. Under the same ownership is a large private beach club and marina. Nafsika is open through the year, while Arion and the bungalows operate eight months of the year. Adding to the complement of on-site F&B operations (8 Restaurants and Bars), there are also two third party restaurants on site.

About the Role

At Four Seasons Astir Palace Hotel Athens (ranked No. 27 in the World’s 50 Best Hotels), we believe that our people are at the heart of the exceptional experiences we create for our guests. We are committed to providing meaningful learning opportunities in a luxury hospitality environment where our people can learn, grow, and thrive.

As a Guest Experience Intern, you will support the team in creating personalized experiences for VIP and Specialty Suite guests. You will gain exposure to pre-arrival planning, guest communication, personalized amenities, arrivals, departures, and post-stay follow-up.

What You Will Do

• Support VIP and Specialty Suite pre-arrival planning, guest communications, preferences, and special requests.
• Assist with room orientations and inspections for VIP guests.
• Coordinate with different departments to prepare personalized welcome amenities and experiences.
• Support personalized guest recognition and act as a point of contact during the guest journey.
• Assist with VIP departures, personalized farewells, gifts, and post-departure follow-up.
• Track guest concerns, complaints, and service issues and support appropriate follow-up.
• Assist with inventory and purchasing of welcome cards and guest amenities.

What You Bring

• Currently enrolled in or recently graduated from Hospitality, Tourism, Hotel School, or a related field.
• Previous hospitality experience is preferred but not required.
• Genuine passion for guest service and creating personalized experiences.
• Strong interpersonal, communication, organizational, and attention-to-detail skills.
• Curiosity, initiative, willingness to learn, and a positive attitude.
• Good computer literacy and fluent English.
• Professionalism, integrity, and a service-oriented mindset.

What We Offer

• A 6-month internship in one of the most guest-focused areas of a luxury hotel.
• Hands-on exposure to VIP guest journeys and personalized service.
• Coaching and guidance from experienced Guest Experience professionals through a dedicated buddy and mentor.
• Cross-functional collaboration with Front Office, Housekeeping, Concierge, F&B, and other departments.
• Opportunities to develop your communication, organization, problem-solving, and guest engagement skills.

Schedule & Hours

• This is a full-time, fixed-term internship.
• The schedule is based on operational needs and includes 5 working days per week, with 2 days off. Each working day consists of 8.5 hours, in accordance with Greek labour legislation.
• Flexibility to work rotating shifts, weekends, and public holidays is required.

If you are passionate about creating personalized guest experiences and would like to develop your skills with one of the world's leading luxury hospitality brands, we would love to hear from you!