Inside Sales Supervisor
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
We’re looking for an Inside Sales Supervisor to help manage and grow the day-to-day sales operation while leading a small sales/customer service team.
You’ll work directly with company leadership and own the sales lifecycle from inbound inquiries through quoting, closing, shipping coordination, and post-sale follow-up. You’ll also coach a two-person support team, delegate tasks, and help ensure customers receive a strong experience throughout the sales process.
This is a high-autonomy, startup-like environment suited to someone who is confident speaking with customers, enjoys coaching a small team, and is comfortable solving different problems each day.
What You’ll Own
Inbound Sales & Customer Communication
- Answer incoming calls and emails from current customers and leads.
- Demonstrate strong knowledge of the company’s products.
- Determine the appropriate next steps for each customer inquiry.
Sales & Closing
- Manage customer inquiries throughout the sales process.
- Prepare quotes and close orders.
- Answer customer questions and complete required paperwork.
- Take ownership of opportunities from inquiry through close.
Lead Follow-Up
- Maintain long-term leads through consistent and proactive follow-up.
- Keep opportunities moving forward through timely communication.
- Identify when additional team support or follow-up is needed.
Team Leadership & Delegation
- Coach a two-person sales/customer service support team on customer communication.
- Delegate tasks to team members when appropriate.
- Help the team stay organized and responsive to customer needs.
Post-Sale Coordination
- Monitor the post-sale process and shipping experience.
- Help resolve issues and ensure customer satisfaction.
- Maintain strong customer relationships after the sale.
Required Experience & Skills
- Strong sales and customer communication skills.
- Comfortable working remotely and independently.
- Comfortable spending up to half of the day on the phone.
- Self-motivated, detail-oriented, and resourceful.
- Strong communicator who can manage multiple priorities.
- Experience in sales, customer support, and managing a small team is preferred.
- Familiarity with Google Workspace and Microsoft Office is a plus.
- Familiarity with public safety training or firearms industry products is a plus but not required.
- No formal education or specific experience requirements.
What Makes You a Strong Fit
- You take ownership of the entire sales process rather than focusing only on individual tasks.
- You’re confident speaking with customers and handling sales conversations.
- You’re persistent and organized when managing long-term leads.
- You enjoy coaching and supporting a small team.
- You’re comfortable making decisions independently in a high-autonomy environment.
- You’re resourceful and able to solve unexpected problems.
- You’re proactive and interested in helping shape a growing company rather than simply executing assigned tasks.
Interview Process
- Initial Application
- Spark Hire One-Way Video Interview
- Client Interview
- Offer Stage