About The Kendall Group
The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.
Why The Kendall Group?
Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.
Role Summary: Reporting to the Inside Sales Manager, Location Manager or Territory Manager, the Inside Sales Representative is a key member of the Kendall Electric sales team. This role requires a dynamic individual with excellent communication skills, and a strong understanding of the products or services offered. The Inside Sales Representative will be responsible for communicating with customers and vendors, understanding their needs and ensuring a smooth sales process. The person in this role must be able to build relationships and close sales.
Exciting work you will do:
The essential duties and responsibilities of the Inside Sales Representative position will consist of, but are not limited to, the following:
- Maintain a positive, empathetic, and professional attitude toward customers
- Respond promptly to customer inquiries
- Communicate with customers and vendors through various channels
- Acknowledge and resolve customer complaints
- Participate in sales and product training sessions
- Process orders and quotes in business system
- Provide vendor portal assistance to customers
- Maintain records of customer interactions, transactions, comments, and complaints
- Communicate and coordinate with colleagues, customers, and vendors as necessary
- Explain and articulate product features and applications
- Make recommendations to customers for product selections
- Make outbound calls to customers and follow up on quotes and leads
- Understand customers’ needs and identifying sales opportunities
- Maintain a database of current and potential customers
- Provide the customer product submittal sheets for their approval and track their progress
- Close sales and achieve sales targets
- Perform other duties and projects as assigned
Competencies you possess:
- Service Excellence
- Results, Action Oriented
- Accountability and Responsibility
- Understanding Others, Listening
- Problem Solving
- Teamwork and collaboration
- Priority Setting
What you’ll need:
- Work Experience: 2 years’ customer service, sales or distribution experience
- Education: HS diploma or GED
- Computer Skills: Proficiency in Microsoft Office; experience with ERP or computer systems
- Organization Skills: Excellent work ethic; good verbal, and written communication skills
- Cross-functional skills: Ability to work well cross-functionally and manage multiple requests in a fast-paced environment
- Communication Skills: Ability to communicate well with all levels of the organization; provide excellent internal and external customer service; experience handling escalated customer requests; negotiation skills
- Physical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.
- Ability to see, talk and hear
- Ability to sit for 8 hours a day
- Physical Environment: Normal office environment;
- Travel: Occasional travel to branches or to business-related functions such as training or seminars
Qualifications we prefer but don’t require:
- Work Experience: 2 years’ electrical sales and customer service experience, Eclipse ERP experience
- Education: Associate or bachelor’s degree
The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.