Inside Sales Representative
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
We are looking for a bilingual, sales-driven Inside Sales Representative to help prospective students enroll in career training programs.
This is a high-converting inbound sales role, not a customer support position. Most prospective students have already expressed interest in one of our programs—they simply need someone who can answer their questions, handle objections, and confidently guide them through the enrollment process.
You'll be responsible for managing inbound inquiries, following up with warm leads, closing enrollments, and maintaining an organized sales pipeline. Success in this role comes from building trust quickly, creating urgency, and consistently converting inquiries into enrolled students.
Responsibilities
Student Enrollment & Sales
- Answer inbound calls from prospective students in both English and Spanish.
- Follow up promptly with warm leads generated through website inquiries and referrals.
- Understand each student's goals and recommend the most appropriate training program.
- Explain program details, schedules, start dates, tuition, funding options, and enrollment requirements.
- Handle objections confidently and guide prospective students toward enrollment.
- Close enrollments during the initial call whenever possible.
Lead Management & Follow-Up
- Maintain consistent follow-up through phone, email, and text until each lead reaches a final decision.
- Keep an organized pipeline and ensure no qualified lead is overlooked.
- Respond to inquiries quickly and maintain a strong sense of urgency.
CRM & Administration
- Record all customer interactions accurately within the CRM.
- Maintain up-to-date lead records and enrollment status.
- Coordinate with internal teams to ensure a smooth onboarding experience for new students.
What Makes You a Strong Fit
- You're confident selling over the phone.
- You know how to build rapport quickly and close conversations professionally.
- You enjoy helping people make important life decisions.
- You follow up consistently and never let warm leads go cold.
- You work independently and stay organized without constant supervision.
- You're comfortable handling objections and asking for the commitment.
Required Experience & Skills
Must-Have
- Fluent English and Spanish (spoken and written).
- 2+ years of experience in Inside Sales, Admissions, Enrollment, Telesales, or a similar phone-based sales role.
- Proven experience closing sales over the phone.
- Strong objection-handling and negotiation skills.
- Excellent verbal communication and active listening skills.
- Comfortable working toward sales and enrollment targets.
- Experience using CRM systems to manage leads and customer interactions.
- Reliable internet connection and a quiet home office.
Nice-to-Have
- Previous admissions or student enrollment experience.
- Experience selling education, training programs, healthcare services, or other consultative products.
- Experience using Dialpad or similar VoIP phone systems.
- Familiarity with vocational, trade school, or higher education environments.
Interview Process
- Initial Recruiter Screening
- Client Interview
- Offer Stage
What Happens After You Apply
Right after you apply, you'll receive an email invitation from Spark Hire to record your Intro Video.
It's a short, self-recorded video completed on your own time and is the final step that completes your application.
Instead of repeating yourself across multiple screening calls, you'll have one opportunity to introduce yourself and showcase your communication skills. Hiring managers review your video before scheduling interviews, making the hiring process faster and more efficient.
Please watch for the invitation from Spark Hire in both your inbox and spam folder.
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