Job Description:
Summary:
EIS is growing its presence on the internet. We’ve redesigned the company site to become a self-service hub, but most of our customers still don’t know the great news! We need digitally savvy, customer-focused professionals who can help our customers learn about the new site. The Customer Service Specialist – eCommerce is responsible for learning all aspects of the sales and customer service process to provide support and assistance. Come and grow with us!
Essential Duties, Responsibilities, and Accountabilities
(Include the following; however, other duties may apply.)
· Respond to and manager customer related issues including order entry, processing incoming electronic orders, expediting, maintaining customer accounts, source products and pricing, and maintaining customer scheduled orders.
· Ensuring the EIS Website reflects accurate, up-to-date content
· Migrate existing customers, placing phone orders over to eCommerce
· Assist customers with eCommerce inquiries, including, but limited to how to fully optimize the self-service experience (placing orders, responding to chat inquiries, invoicing, tracking, order history, quotes, etc.)
· Provide feedback to management and production regarding customer needs and concerns
· Perform Live Chat assistance for customers, while using the website
Work Environment:
· This position requires a hybrid schedule; three days in office, during assigned work hours.
Supervisory Responsibilities: This role does not have direct supervisory responsibilities.
Qualifications:
To perform this job satisfactorily, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
· High School Diploma or GED
· Two years’ experience of proven support and data entry experience
· Associate Degree in related discipline desired and may substitute for required experience
· Knowledge, experience and/or training in accurate data entry, office equipment, and use of CRM (Customer Relationship Management) system.
· Effective verbal and written communication skills
· Comfortable learning new equipment, applications and processing in a fast-paced environment.
· Ability to work professionally, effectively, and efficiently in a team environment with customers, management and peers.
· Ability to multi-task effectively.
Language Skills: The candidate must have excellent verbal and written communication skills with the ability to interact effectively across all levels of the organization.
Reasoning Ability: Strong reasoning and critical thinking skills are required.
- This job description is not intended to be an exhaustive list of all requirements and responsibilities and as such, is subject to change without notice based on the needs of the business and/or department.
EIS Legacy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.