Inside Auto Claims Specialist

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description
The Inside Auto Claims Specialist is responsible for assisting customers following single or multiple vehicle auto losses by providing support throughout the claims process. Your day-to-day activities include reviewing claims and managing the claim to resolution including communication with various stakeholders, including policyholders, claimants, agents, witnesses, repair facilities, and contractors. You will operate within established processes and frameworks to conduct thorough investigations, assess claims, negotiate effectively, and reach fair settlements for insurance claims involving policyholders.

About the Role:
Are you passionate about helping people through challenging moments? Join our team as an Inside Auto Claims Specialist, where you'll play a key role in guiding customers through the auto claims process following single or multiple vehicle losses. You'll be the trusted point of contact, ensuring claims are handled efficiently, fairly, and with empathy.

What You'll Do:

Manage auto claims from start to finish, ensuring timely and accurate resolution.

Communicate with policyholders, claimants, agents, repair shops, and other stakeholders to gather information and provide updates.

Use internal tools and platforms to assess claims, determine liability, and make repair and rental decisions in line with company guidelines and regulations.

Conduct thorough investigations and apply critical thinking to evaluate claims, escalating complex cases when necessary.

Negotiate settlements with all involved parties, ensuring fair outcomes.

Document all claim activity accurately and promptly in accordance with company policies.

Review First Notice of Loss (FNOL) details to verify key facts and initiate the claims process.

Coordinate follow-ups to clarify details and confirm next steps for resolution.

For this position, the hours of operation are Monday-Friday 7AM-7PM, and Saturdays 7AM-5PM. Your training/nesting schedule will be Monday - Friday, 9:00 AM CT - 5:45 PM CT. Your permanent shift will be communicated to you by the end of week 4 of training, ensuring a seamless transition into your role. Planned absences are not allowed during the first 5 weeks of training

Anticipated Start date: 11/17/2025

What You Bring:

Strong communication and customer service skills.

Ability to work independently and manage multiple claims simultaneously.

Critical thinking and problem-solving abilities.

Familiarity with insurance claims processes and regulations (preferred but not required).

Comfort using digital tools and platforms to manage work efficiently.

Why Join Us?

Competitive pay with needed support for continuous development and career advancement.

Initial and ongoing training to get you proficient in your new role.

Be part of a supportive and collaborative team.

Make a meaningful impact in customers' lives.

Grow your career with training and development opportunities.

Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit www.allstategoodlife.com to learn more.

Note: This position is not available to residents of Puerto Rico, California, Alaska, or Hawaii.

Notice of Licensing Requirements:

As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.

* If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.

Skills
Auto Insurance Claims, Communication, Compliance, Conflict Resolution, Critical Thinking, Customer Service, Empathy, Insurance Claims, Problem Solving, Results-Oriented, Time Management

Compensation
Base compensation offered for this role is $21/hr.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.