At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.
Dow has an opportunity for a Information Technology Analyst, based in São Paulo (BRA).
The successful candidate will be responsible for the preparation, support and coaching inside EDM (Enterprise Data Management) Operations team at coding level, promoting the proper execution of the work processes within the team. Key role for analysis and investigation of coding issues through Vendor and Customer processes.
Responsibilities:
- Identify knowledge gaps and facilitate training within the team.
- Show sharpness to recognize opportunities through quality metrics.
- Demonstrate ability to guide the stakeholders and coding stewards toward work procedures and systems.
- Guide proper execution of the various work processes within the EDM operations team.
- Provide functional/operational support to the EDM leadership team.
- Display a customer-centric and agile mindset.
- Support and facilitate the on-boarding process of team members into the EDM team.
- Implement improvements across local EDM operations team according to process changes.
- Resolve escalated process issues with team members and perform root cause analysis, defining and applying corrective action.
- Interact with Data Quality Representative and Subject Matter Experts to leverage best practices and maintain the processes aligned across the teams.
- Be available to provide on-demand trainings inside and outside EDM related to coding process.
- Follow audit metrics to identify training gaps for individual members and apply proper training.
- Attend, when needed or requested, all the activities performed by the coding stewards (described in the Coding Steward Role Summary).
Qualifications:
- Bachelor’s Degree (on going or completed).
- Advanced English in verbal and written communications.
- SAP knowledge is required (MDG).
- Advanced Excel.
- Intermediate Power BI,
Your skills:
- Good verbal and written communications.
- Teamwork.
- Customer focus.
- Analytical mindset to create reports.
- Collaboration.
To apply:
- Sign in or create your account.
- Make sure your resume is accessible. Easily link your LinkedIn Profile to load your resume when logging into apply.
Benefits – What Dow offers you
We invest in you.
Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.
Here are just a few highlights of what you would be offered as a Dow employee:
- Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
- Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
- Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
- Employee stock purchase programs (availability varies depending on location).
- Student Debt Retirement Savings Match Program (U.S. only).
- Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
- Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
- Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
- Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
- Competitive yearly vacation allowance.
- Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
- Paid time off to care for family members who are sick or injured.
- Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
- Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
- On-site fitness facilities to help stay healthy and active (availability varies depending on location).
- Employee discounts for online shopping, cinema tickets, gym memberships and more.
- Additionally, some of our locations might offer:
- Transportation allowance (availability varies depending on location)
- Meal subsidiaries/vouchers (availability varies depending on location)
- Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)
Join our team, we can make a difference together.
About Dow
Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com.
As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.