Housekeeping - Guest Room Attendant

Job Description

JOB SUMMARY

The Guest Room Attendant is responsible for cleaning the guest rooms according to the Wynn & Encore standards of cleanliness. Completes self-inspections, and provides personal, professional and courteous service to every guest.  The Guest Room Attendant is responsible for exceeding guest expectations through positive interactive skills and anticipating needs.

JOB RESPONSIBILITIES

• Know and adhere to Wynn policies and procedures, embrace company culture and take pride in the resort and its amenities.
• Awareness of guest experience at all times, smile and make eye contact, communicate professionally.
• Follows all department policies and procedures for room cleanliness and self-inspection.
• Responsible for maintaining the Wynn standards of service to guests and coworkers at all times.
• Responsible for servicing assigned rooms with Five Star cleanliness and presentation by exercising self-inspections and following Forbes guidelines.
• Responsible for maintaining the cleanliness and condition of each room by performing General Clean/special projects. 
• Must be able to complete assigned credits by exercising proper time management daily.
• Replenish all room amenities such as toiletries, soaps and tissues.
• Knowledgeable on the proper usage of HotSOS/iPod including retrieval/returning process, messaging, starting/completing rooms and opening work orders.
• Submit HotSOS work orders to address condition issues and reporting unusual room conditions such as trash room.
• Must safely operate and maneuver the powered mobile carts.
• The Guest Room Attendant interacts with guests, co-workers and supervisors in a professional and courteous manner.
• Works with safety as a priority, and follows department and company safety guidelines in operating the motorized cart, use of chemicals, and lifting requirements.
• Attends required training classes and incorporates new standards, service knowledge and safety into daily work practices.
• Understands the resort, hotel features and services including how to find the information for the guests.
• Solution oriented, stays on task, and promotes teamwork.
• Must be knowledgeable and follow the current Union Collective Bargaining Agreement, including Operational Policies.

Qualifications

JOB REQUIREMENTS:

• Candidate must be well groomed and professional.
• Must be able to communicate fluently in English with guests, management, and other associates to their understanding.  Additional foreign language a plus.
• Willingness to maintain the highest level of confidentiality regarding guests and staff.
• Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities.
• At least two years experience serving guest rooms in a 4/5 Star/Diamond Resort preferred
• Must be 21 years of age or older

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.