Hotline & Referral Officer

The Hotline and Referral Officer will work closely with the ECHO Cash Project Coordinator & Filed Manager, to ensure that referral support activities of the project are implemented according to the project deliverables across the targeted locations. She/he will directly lead, manage and coordinate the activities of two-way referral system links MPCA with health, nutrition, protection services, relevant Governement stakeholders and the Community. The post holder will also be the focal point in implementing accountability activities which would range from managing the hotline calls, daily visit to project locations gather complaints, escalate them to SCI management for solution, and update the complainer on the solution, records complaints into the Complaints and solution database and produce periodic reports.