Job Description
The Fine Dining Host Person is responsible for delivering an exceptional first and last impression for guests within a luxury restaurant at Wynn Las Vegas. This role ensures a seamless, refined arrival and seating experience through attentive service, detailed coordination, and personalized guest engagement.
The Host Person serves as the central point of communication for guest flow, reservations, and front-of-house organization while upholding Wynn’s Forbes Five-Star standards and commitment to service excellence.
Key Responsibilities
Guest Experience & Arrival Presentation
- Greet all guests with poise, warmth, and professionalism, using eye contact and personalized acknowledgment when possible
- Anticipate guest needs and preferences to provide a tailored, elevated experience
- Maintain a polished, confident presence that reflects the luxury positioning of Wynn restaurants
- Ensure each guest’s arrival and departure experience is seamless, gracious, and memorable
Reservations & Seating Coordination
- Manage reservations and guest seating with precision, balancing service pacing and guest expectations
- Coordinate VIP arrivals, special occasions, and high-priority reservations with management and service teams
- Provide accurate wait times and manage waitlists while maintaining guest satisfaction
- Optimize seating flow to ensure efficiency without compromising the guest experience
Luxury Service Delivery
- Demonstrate strong attention to detail in all aspects of arrival experience (greeting standards, seating, menu presentation, guest transitions)
- Maintain awareness of dining room atmosphere, including guest mix, pacing, and overall ambiance
- Uphold Forbes Five-Star service standards through attentive, thoughtful, and proactive guest interaction
Communication & Guest Coordination
- Act as a liaison between guests, servers, and management to communicate guest preferences, VIP status, and special requests
- Maintain clear, constant communication with front-of-house teams to ensure readiness for seated guests
- Relay guest feedback and service opportunities to leadership in real time
Guest Relations & Service Recovery
- Handle guest inquiries, concerns, and special requests with discretion, urgency, and professionalism
- Coordinate with management to execute service recovery when necessary
- Support special guest needs, including accessibility, celebrations, and customized dining arrangements
Operational Excellence
- Maintain cleanliness, organization, and presentation of the host stand and entry area
- Ensure menus, reservation systems, and guest materials are accurate and properly maintained
- Complete all opening and closing procedures and adhere to established operational standards
- Attend pre-shift meetings to stay informed of VIPs, menu updates, and daily priorities
Compliance & Brand Standards
- Adhere to all Wynn grooming, appearance, and uniform standards
- Follow all health, safety, and sanitation regulations
- Execute all responsibilities in accordance with Wynn policies and departmental procedures
- Act as an ambassador of Wynn’s brand, values, and culture
Qualifications
Education & Experience
- High school diploma or equivalent required
- 1–2+ years of experience in a fine dining, luxury hospitality, or upscale guest service role preferred
- Experience with reservation systems (e.g., SevenRooms or similar) preferred
- Candidates must be at least 18 years of age
Knowledge & Skills
- Exceptional communication and interpersonal skills
- Strong attention to detail and ability to anticipate guest needs
- Ability to manage multiple priorities in a fast-paced, high-expectation environment
- Professional presence with a refined and service-oriented mindset
Licenses & Certifications
- Must be able to obtain and maintain required work cards and licenses
Work Environment
- Fine dining restaurant within a luxury resort setting
- High-touch, guest-facing environment requiring constant interaction
- Flexible schedule required, including evenings, weekends, and holidays
Additional Information
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Company Description