Job Description
The Host Person is responsible for creating a welcoming and positive first impression for guests at Wynn Las Vegas. This role manages reservations, guest flow, and seating while delivering friendly, efficient, and attentive service consistent with Wynn’s service standards.
The Host Person serves as the first and last point of contact for guests, ensuring a seamless dining experience through professional communication, strong organization, and a guest-first mindset.
Key Responsibilities
Guest Experience & First Impressions
- Greet all guests warmly with eye contact and a friendly, engaging demeanor
- Maintain a professional, upbeat presence in all guest interactions
- Provide accurate information regarding menu offerings, wait times, and restaurant amenities
- Thank and invite guests to return, creating a lasting positive impression
Seating & Reservations Management
- Manage the guest seating process to ensure efficient table turns and balanced service flow
- Maintain accurate waitlists and provide realistic wait times
- Coordinate reservations, large-party bookings, and special seating requests
- Communicate effectively with servers and management regarding guest flow and table status
Communication & Coordination
- Act as a liaison between guests and restaurant team members, relaying feedback or service needs
- Communicate guest preferences, special occasions, or VIP notes to service and management teams
- Support front-of-house operations through clear, timely communication
Guest Support & Service Recovery
- Assist guests with special requests, inquiries, and directions to other property amenities
- Address guest concerns with professionalism and escalate issues as needed
- Support overall guest satisfaction by anticipating needs and responding promptly
Operational Responsibilities
- Maintain cleanliness and organization of the host stand and entry area
- Ensure menus, signage, and reservation systems are accurate and up to date
- Complete opening, closing, and shift-related checklists
- Attend pre-shift meetings and training sessions to stay informed of daily priorities
Compliance & Brand Standards
- Adhere to Wynn grooming, uniform, and presentation standards at all times
- Follow all health, safety, and sanitation guidelines
- Execute all responsibilities in accordance with Wynn policies and departmental procedures
Qualifications
Education & Experience
- High school diploma or equivalent required
- Previous experience in a host, restaurant, or guest service role preferred
- Experience in hospitality or high-volume casual dining environments a plus
- Candidates must be at least 18 years of age
Knowledge & Skills
- Strong communication and interpersonal skills
- Ability to multitask and remain organized in a fast-paced environment
- Customer service-oriented mindset with attention to detail
- Ability to maintain a positive attitude under pressure
Licenses & Certifications
- Must be able to obtain and maintain required work cards and licenses
Work Environment
- Casual dining restaurant within a luxury resort setting
- Fast-paced environment with high guest interaction
- Requires flexibility to work evenings, weekends, and holidays
Additional Information
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Company Description