Host/Hostess

The Host/Hostess position is responsible for seating guests in a prompt, friendly, and efficient manner and ensuring equal distribution of guests among servers. The Host/Hostess also ensures that guest experience and the environment is positive.

Essential Functions:

• Greets and seats customers.
• Supplies guests with information on services available on property.
• Answers phone calls and directs them appropriately.
• Accurately makes and cancels reservations.
• Effectively maintains wait and quote times.
• May takes orders over the phone, ensures all items are in a bag and ready for the guests.
• May handle transactions at the host stand.
• Accommodates any special needs of guests, i.e., boosters, highchairs, etc.
• Performs other tasks as assigned.

Core Competencies: 

• Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive
• Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success 
• Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations
• Demonstrates the courage and initiative to present new ideas and perspective to create positive results
• Exhibits respectful consideration of viewpoints, situations and others
• Puts the guest at the forefront of every decision
   

Essential Functions: 

• Strong interpersonal and communication skills required
• Strong organizational skills and attention to detail required
• Exhibit teamwork
• Ability to work in a fast-paced environment
• Ability to multi-task

Knowledge/Work Experience:  

• Must be at least 18 years old and have the ability to obtain the appropriate license pursuant to the applicable statute, rules and regulations.
• High school diploma or G.E.D preferred
• Experience in customer service or hospitality preferred
• Previous experience in gourmet or fine-dining preferred
• Must have a NYS Food Handlers Permit

Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals and other related documents.  Ability to respond to common inquiries from other Team Members or guests. Fluency in English required.  Ability to write detailed instructions and correspondence.  Ability to effectively present information in one-on-one and small group situations.

Mathematical Skills & Reasoning Ability:

Ability to compute basic mathematical calculations. Ability to decipher various reports and maintains reports upon request with strong decision-making and problem-solving skills. Ability to work well under pressure.

Physical Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The Team Member is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifteen (15) pounds, and prolonged standing during the shift. 

Work Environment:

The work environment characteristics described here are representative of those that must be met by Team Members while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment varies.  When on the casino floor, the noise level increases to loud. When on the casino floor or other designated areas may be subjected to tobacco smoke. Must be able to handle intoxicated guests in a professional manner.

Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying schedules to reflect the business needs of the property.

The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce.

Pay Transparency: $26.97 - $35.97

Working at Resorts World:

Resorts World New York City strives to provide our guests with world-class gaming, exquisite dining, and unique entertainment experiences. We are looking to hire an enthusiastic and dedicated team of professionals.