Head of Territory Management

The Team 

The UK & Ireland is Deliveroo's most mature market globally. Functions include commercial, operations and marketing, and teams in the UK&I partner with global departments such as Product, Technology, Consumer and Restaurants.

Central London is where Deliveroo launched 10 years ago - and is our ‘heartland.’ The region spans from Ealing in the west to Canary Wharf in the east, and from Brixton in the south to Hampstead in the north. Within this region there is a thriving and diverse restaurant scene with some of the most exciting brands that we work with globally.

We are looking for an exceptional relationship builder to join as Head of Territory Management into our growing team in London. Our Territory teams are on the frontline growing our businesses together where it matters, directly with our partners in their restaurants. We are looking for a strong lead to take the role leading and developing a new team, driving relationships with our best local restaurant partners to new levels of collaboration and partnership with Deliveroo.

The Role 

As the Head of Territory Management, you will be responsible for managing a team of Territory managers across London and develop key best local restaurants in the area. You will work closely with the Sales Manager, and the Deliveroo Client partners to drive business performance, optimise operational efficiency, and build strong partnerships with restaurant owners. Your role will be commercially focused  however you will collaborate  with various teams including: operations, sales, marketing and product to ensure local success across restaurant, customer and rider metrics. You will define and provide the strategic direction of the team and ensure senior stakeholders are kept informed and updated with on the ground knowledge. You will be expected to identify growth opportunities, suggest improvements, flag and proactively mitigate risks and report back to the business on the status of your territory.This role requires an individual who can be proactive, autonomous with exceptional relationship management skills, a proactive approach to partnership building, a passion for food and a willingness to learn about key restaurants and cuisines on the London scene. 

The Head of Territory Management will be required to regularly travel around your area to visit partners, and will be based in our London HQ.

 What you'll do 

• Lead and support your team of up to 6 territory managers and to develop a territory level strategy to retain and develop the best local selection of restaurants within the zones.

• Set and achieve territory KPIs both at a macro and micro level. 

• Drive business performance in London, through Partner Marketing, Advertising sales,  and Visibility.
• Ensure the team optimise the operational performance of our restaurant offerings
• Identify new partnership opportunities with top restaurants within your territory and work alongside the Sales managers and Client partners to develop the best cuisine selection in London.
• Cultivate deep relationships with restaurant partners, identifying opportunities to grow their delivery business 
• Live and breath our Marketplace and provide on-the-ground knowledge and context about the city to the wider Deliveroo team
• Act as an ambassador of Deliveroo's mission, brand, and product at industry and trade events

Requirements 

• Line management experience of Jnr to Mid level empolyees
• Experience in commercially focussed roles
• Strong problem-solving skills and ability to interpret and devise data-based strategies
• Strategic and operational experience 
• Presentation and upward influencing skills 
• Outstanding communication and interpersonal skills whether face-to-face, virtually, telephone or written (eg: email) 
• Ability to take the initiative and adapt to constantly changing work environments
• Desire to work with restaurants and build strategic partnerships, creating positive and lasting relationships
• Experience using Salesforce or similar software
• Desirable: due to our diversity of cuisines, restaurant partners and neighbourhoods we serve coupled with our desire to provide  the best service we possibly can, we really value additional language abilities and would love to hear from candidates who have any knowledge of: Arabic, Spanish, Portuguese, Swahili, Mandarin, Cantonese, Urdu, Korean, Vietnamese, Thai, Japanese or Bahasa/Malay in particular.
• Line / People management experience with management of field sales teams would be an advantage

Why Deliveroo? 

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Diversity 

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.