Head of Operations

Accountabilities:

• Own revenue operations, including billing, collections, payments, quote-to-cash workflows, pipeline and forecast reporting, commission calculations, deal desk support, and account changes across relevant systems.

• Manage contracts and vendor operations, including order forms, MSAs, NDAs, partner agreements, SaaS renewals, usage audits, seat management, and cost optimization.

• Establish reliable processes that ensure customer contracts, product usage, billing, and payments remain accurately aligned across systems.

• Manage partner administration, including revenue-share calculations and payments, partner records, pipeline tracking, and co-marketing coordination.

• Take ownership of recruiting and people operations, including sourcing, outreach, scheduling, recruiting pipelines, offers, onboarding, offboarding, PTO, expenses, and performance-review processes.

• Hire and manage an Operations Associate who will gradually take ownership of documented operational workflows, allowing you to expand into higher-impact responsibilities.

• Build and maintain clear documentation for every operational process, ensuring that workflows can be executed effectively by junior team members without constant executive intervention.

• Lead operational systems and compliance initiatives, including access controls, security processes, enterprise customer security documentation, data protection, and SOC 2 readiness when required.

• Identify inefficiencies, eliminate manual work, and implement systems and automation that reduce operational risk, prevent revenue leakage, and improve scalability.

• Develop an operating cadence that enables the organization to run efficiently and provides leadership with clear visibility into critical business processes.

• As the operational foundation matures, expand into partner strategy and enablement, pricing and deal modeling, and research supporting entry into new industries.

• Work independently, prioritize effectively, and take full ownership of closing operational issues rather than simply coordinating or tracking them.

Requirements:

• Demonstrated experience building an operations function or operational infrastructure from the ground up rather than simply inheriting an established system.

• Strong practical knowledge of billing, collections, contracts, vendor management, business systems, and operational workflows, ideally within a SaaS environment.

• Proven experience creating processes that can be documented, delegated, measured, and operated successfully by other team members.

• Experience hiring, managing, and developing people, with the ability to build a team gradually as operational responsibilities expand.

• Comfortable representing the organization with external stakeholders, including customers, partners, vendors, and other business counterparts.

• Willingness to remain highly hands-on during the first six months and personally learn and operate core processes before delegating them.

• Exceptional organizational skills and attention to detail, with the ability to manage multiple operational areas without losing sight of priorities or deadlines.

• Strong written and verbal communication skills, including the confidence to communicate directly and effectively with founders and senior leadership.

• Strong analytical and problem-solving abilities, with a practical approach to identifying issues, designing solutions, and implementing improvements.

• Ability to work autonomously in an environment where responsibilities evolve and priorities change frequently.

• Fluent written and spoken English, with the ability to work during U.S. Eastern Time hours.

• Experience working at a SaaS company is strongly preferred, particularly in an environment serving operationally complex businesses.

• Experience in staffing, HR technology, or another industry serving non-technical operators is a plus but not required.

• A strong bias toward ownership, execution, and results, with the mindset that no operational task is beneath the role.

Benefits:

• Remote position open to candidates in the United States.

• Opportunity to take ownership of a broad and strategically important operational function.

• Significant autonomy and direct exposure to executive decision-making.

• Clear opportunity to expand the role's scope as the operational foundation becomes more mature.

• Potential path toward broader company leadership across operating cadence, partnerships, pricing, and strategic initiatives.

• High-ownership environment where speed, execution, and measurable results are prioritized over bureaucracy.

• Opportunity to build processes and teams from the ground up rather than simply maintain an established operating model.

• Direct collaboration with founders and senior leaders.

• Opportunity to work in a profitable, growing SaaS business with a large and expanding customer base.

• Flexible remote environment, with collaboration aligned to U.S. Eastern Time hours.

• Benefits and compensation details are handled directly through the company's hiring process.