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WE TAKE YOU ABOVE BEYOND
Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.
Job Responsibilities
Operational Related
Greeting guests and providing an engaging warm welcome or fond farewell
Ensure each guest is greeted promptly, courteously, graciously with eye contact, and a smile
Be ever ready to provide luggage assistance at the Arrival Hall or on standby with luggage trolley at the curbside for departing guests
Engage with guests and offer any assistance if required by communicating to respective Hotel Operations team
Provide additional support to Transportation team at the airport to enhance the guest welcome experience, providing a sense of luxury and importance to each guest
Recommends and effectively promotes relevant services across the integrated resorts that are in tune with the guests’ preferences
Able to work as a Command Centre coordinator to optimize the use of the manpower to assign jobs effectively and efficient ensuring timely updates are provided to both ground AMG Ambassadors and our Drivers for a seamless arrival or departure experience for our guests
Attend daily briefing to ensure valuable information and updates are shared among team members, including updated property information
Departmental Related
Exemplifies the OneMBS Values at all times.
The ability to display, at all times, a friendly, courteous and professional manner in communicating with guests and team members.
Demonstrate an enjoyment and enthusiasm for work through effective relationships by adopting a “can do” approach to tasks.
Practice safety guidelines as prescribed by Occupational Safety and Health Act (OSHA)
Solid foundation of property knowledge and the major events and latest happenings within the property and in town in order to provide appropriate recommendations to guest.
Perform any other tasks as assigned by Management.
Job Requirements
Education & Certification
Minimum GCE O/N Level.
Certificate/Diploma in hospitality management from a recognized institution is an advantage.
Experience
Minimum 1 year in a customer service role.
Prior experience in a hospitality or tourism related industry is preferred.
Other Prerequisites
Proficiency in English
Impeccably well-groomed.
Exceptional guest relations and communication skills
High attention to details.
Ability to multi-task and work efficiently in a fast-paced environment.
A team player and takes initiative to assist other Team Members when required.
Can Do” attitude and mindset.
Willing to work various shifts, as well as on public holidays
Able to lift luggage as and when required as the role is require to help assist with guest’s luggage
Proficient in MS office applications to carry out the administrative function to dispatch jobs in the Command Centre.
Experience with Opera, LDS & WeConnect systems will be an added advantage.
Able to work with computers to assign, monitor and track jobs when assigned as Command Centre Coordinator.
Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.