Descrizione del lavoro
The Guest Relation Manager, reporting at Front office manager, is responsible for ensuring an exceptional guest experience at our 5-star luxury hotel. This key position will serve as the primary point of contact for our guests, ensuring all their needs are met and every aspect of their stay exceeds expectations. The Guest Relation Manager will develop lasting relationships with guests, anticipate their needs, and promptly resolve any issues while maintaining the high standards that define our brand.
Job Description
The key responsibilities for this position are:
- Welcome guests upon arrival;
- Be available to assist guests throughout their stay, answering questions, resolving problems, and providing information about hotel services and local attractions;
- Manage special requests, including room upgrades, restaurant reservations, concierge services, and organizing special events or experiences;
- Coordinate with various hotel departments (front desk, housekeeping, food and beverage, spa, etc.) to ensure guest requests are fulfilled promptly and adequately;
- Monitor and respond to guest feedback (both on-site and online), resolving any issues and maintaining a detailed record of guest preferences;
- Build trusting relationships with VIP guests, repeat customers, and long-stay guests, ensuring a highly personalized experience;
- Supervise the guest relations team, providing training, support, and performance monitoring;
- Participate in daily management meetings to discuss improvements and innovations in hospitality services.
Qualifiche
Qualifications
- At least 2/3 years of previous experience in a similar role within luxury hotels or 5-star resorts;
- Excellent communication skills in both English and Italian; proficiency in additional foreign languages is a plus;
- Strong customer orientation, with an innate ability to anticipate guest needs and solve problems discreetly and effectively;
- Proven leadership skills, with experience in team management and staff training;
- Ability to work under pressure while maintaining a positive and professional attitude;
- Knowledge of hospitality best practices and familiarity with leading hotel management software;
- Flexibility in working hours, including weekends and holidays.
Informazioni aggiuntive
Benefits
Join the World of Anantara and Discover Our Exclusive Benefits
At Anantara, we don’t just offer a job; we create exciting career paths and intercultural opportunities across the globe. Being part of our team means enjoying unique benefits that will support you at every step of your professional journey:
Global Travel with Exclusive Discounts: Special employee rates starting at just 36 euros at any of the nearly 400 Minor Hotels properties, with approximately 60,000 rooms in 26 countries. Plus, enjoy a 30% discount on food and beverage (F&B) services.
Friends & Family Program: Enable your friends and family to travel worldwide with discounts of up to 25%.
Exclusive Discounts: Access special offers across a wide range of online stores and leisure activities through our dedicated employee benefits portal.
Training and Development: Enjoy professional growth opportunities through our dedicated programs on the "University" platform, featuring apps to improve your language skills and expand your expertise.
International Career Opportunities: Explore endless career possibilities within the Minor Hotels group.
Competitive Compensation: 13th and 14th-month salary and severance payment (TFR) upon the end of your contract.
Free Parking: Reserved spaces for motorbikes right in front of the hotel.
Free Meals: Access to an employee canteen during working hours.
Uniforms: Provision of uniforms for each employee and complimentary laundry services.
Inclusive Corporate Culture: A culture that values continuous feedback, active listening, and personal growth. In addition, we have an attention to information, each team member will always be aware of everything about the hotel.
Celebrations and Recognition: Monthly awards for top talent, special events, team-building activities, and memorable celebrations to acknowledge and reward every team member’s contribution.
Join Anantara and experience a workplace that values your talent, rewards your dedication, and supports your professional growth.
Descrizione dell'azienda
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations.
Originally a 13th-century monastery, with architectural elements still visible today, the five-star luxury rated Anantara Convento di Amalfi Grand Hotel is a fine example of a sympathetically refurbished monument. It scores just as highly when it comes to location. It’s perched on top of an 80-meter cliff, with spectacular views of the Amalfi coast. But it’s also only 5 minutes’ walk from Amalfi’s harbor and town center.
Completely renovated in 2023, almost all of our 52 rooms look directly out to sea. The hotel has 2 first-class restaurants: the main restaurant, Dei Cappuccini, serves an Italian and Mediterranean inspired menu made up of gourmet dishes and The La Locanda della Canonica – Pizzeria by Gino the perfect choice for an informal lunch in a suggestive setting, enjoying tasting pizzas created by the famous, Neapolitan, pizza-master Gino Sorbillo. There is also an infinity outdoor pool, a free panoramic gym and a SPA.
Anantara Convento di Amalfi Grand Hotel is the perfect wedding location with unique spaces such as the cloister, the private church and the panoramic terraces.