Global Account Director - Strategic Accounts

Mentimeter's largest customers - the global consulting firms, financial institutions, and enterprise organisations that use Mentimeter across dozens of regions and thousands of employees - have outgrown the way we manage them today. They need a strategic counterpart who can think at the account level, not the regional level.

This is the first Global Account Director role at Mentimeter, and it's a genuine opportunity to build something from scratch. You will define how we coordinate and grow our most complex global accounts - not by managing teams, but by creating the architecture, the relationships, and the strategy that makes regional execution coherent and impactful.

The role

You will own a portfolio of five to eight of Mentimeter's most strategically important global customers. Your job is to ensure that what happens in Stockholm, Toronto, Sydney, and Berlin adds up to something greater than the sum of its parts and that our customers feel it.

You will work alongside (not above) regional Strategic Account Managers and Customer Success Managers. Your influence is earned through credibility, preparation, and business understanding - not hierarchy.

Your initial accounts will be drawn from the management consulting sector - the professional services firms and advisory organisations that rely on Mentimeter to engage, align, and communicate across their global practices. Financial services and pharma follow as the portfolio grows.

If you have existing relationships, deep familiarity, or a strong track record in any of these verticals, that matters.

What you'll do

• Own the global strategy, executive relationships, and commercial direction for a portfolio of Mentimeter's most strategic accounts
• Build and maintain multi-year account plans that connect Mentimeter's value to each customer's business priorities
• Develop and maintain C-suite and senior executive relationships across regions, functions, and buying groups
• Lead Executive Business Reviews that move conversations from product usage to business transformation
• Coordinate regional Strategic Account Managers and Customer Success Managers around shared priorities - creating alignment without managing them
• Identify expansion opportunities and guide their commercial development across complex, multi-region deals
• Define the frameworks, playbooks, and best practices that will shape how Mentimeter manages global accounts long-term
• Act as a strategic thought partner to the VP Strategic Accounts on portfolio direction, account prioritisation, and future growth

What makes you the right person

The non-negotiable is this: you have experience coordinating global enterprise accounts or programs across regions without owning those regions directly. You understand how the pieces fit together - the regional teams, the executive sponsors, the buying dynamics - and you know how to make all of them point in the same direction.

Beyond that, we're looking for:

• A career built around large, complex enterprise accounts - whether through strategic account management, global alliance management, or enterprise business development
• Experience in, or strong connections to, management consulting, financial services, or pharma (Mentimeter's priority verticals for this role)
• Evidence that you've built something - a new account model, a new market, a new structure - not just maintained what existed
• The ability to operate at C-suite level with credibility and substance, not just access
• Genuine interest in a role where your influence comes from being the most well-prepared person in the room, not from having the biggest team
• Fluent English; multilingual is a plus (we're an English-first organisation with 30+ nationalities)

This is not a role for someone who needs a well-defined playbook to execute. It's a role for someone who writes the playbook.

What it's not

• You're not a new business hunter - our Account Executives own new logo acquisition
• You don't manage people - this is an individual contributor role
• You don't own Customer Success, implementation, or technical support

Please note that this position is located onsite at our office in Stockholm with a hybrid setup. The starting date is flexible, but ideally in November.

At Mentimeter, we believe in fair and transparent compensation that grows with you.

The salary range for this role is SEK86,000 - SEK100,000 per month. It’s intentionally broad to reflect the different stages of growth within the role. Where an individual is placed within the range depends on factors such as relevant experience, demonstrated skills, and alignment with the role’s requirements.

We’re committed to supporting your growth. You’ll have ongoing development conversations with your manager and build skills, contribute to our mission and have meaningful impact.

In addition to your monthly salary, we offer a comprehensive benefits package - learn more about it here: https://www.mentimeter.com/benefits/stockholm