Job Description
Reporting to the FM Director, you will lead a geographically dispersed team to deliver consistent, high-quality project outcomes across a range of client accounts. You will play a critical role in driving operational excellence, commercial performance, and client satisfaction while positioning the business for sustainable growth.
Leadership & Strategy
- Champion and embed a Zero Harm culture across all projects and teams
- Lead the development and execution of integrated Projects & FM operating models
- Contribute to and deliver against national, regional, and global business performance objectives
- Establish and lead a centralized Projects & FM Centre of Excellence
Project & Operational Delivery
- Oversee a national Projects portfolio ensuring quality, cost control, and ROI outcomes
- Provide integrated project management and technical expertise across IFMS contracts
- Standardize and optimize project delivery frameworks, processes, and tools
- Ensure compliance with all statutory, regulatory, and FM licensing requirements across Australia
People Leadership
- Lead a team of 4 direct reports and ~80 indirect reports
- Coach, mentor, and develop high-performing teams with strong succession planning
- Drive capability uplift across project and operational teams
Client & Stakeholder Management
- Build and maintain strong relationships with clients, contractors, and internal stakeholders
- Actively support business development, tenders, and growth initiatives
- Deliver consultancy-led solutions that simplify and improve FM operational outcomes
Commercial Performance
- Own financial outcomes with strong focus on P&L performance, cost management, and profitability
- Support sales growth through bid development, pricing strategy, and solution design
- Partner with Supply Chain to ensure compliant, high-value subcontractor arrangements
Qualifications
You are a seasoned Projects leader with strong Facilities Management experience and the ability to operate at both strategic and operational levels.
Essential Experience & Capability
- Minimum 10+ years’ experience in Projects and/or Facilities Management leadership roles
- Proven track record managing large-scale project portfolios and high-performing teams
- Strong commercial acumen with demonstrated P&L responsibility
- Experience in tendering, bid preparation, and business development
- Deep understanding of FM service delivery models and integrated solutions
Leadership & Personal Attributes
- Unwavering commitment to Zero Harm and safety leadership
- Exceptional stakeholder engagement and influencing capability
- Strong business case development and executive communication skills
- Ability to manage multiple priorities in a dynamic, fast-paced environment
- High integrity, professionalism, and alignment with corporate governance standards
Additional Information
- Lead a national, high-value portfolio with significant strategic impact
- Be part of a business committed to innovation, safety, and operational excellence
- Shape the future of integrated FM and project delivery across Australia
- Work alongside industry leaders in a collaborative, high-performance culture
Company Description
Drive strategic project delivery. Lead high-performing teams. Shape the future of integrated Facilities Management.
We are seeking a commercially astute and strategic General Manager – FM Projects to lead the delivery and growth of a national, integrated Projects portfolio across our Facilities Management (FM) operations in Australia.
This executive role is accountable for end-to-end Project Management Solutions, including oversight of a Projects portfolio, development of new non-IFMS opportunities, and establishment of a best-in-class Projects & FM Centre of Excellence.