Oversee daily end-to-end warehouse operations, including inbound, storage, inventory, picking, packing, dispatch, and returns, ensuring service levels and operational SLAs are consistently met.
Monitor key operational metrics such as labor productivity, Cost per Parcel (CPP), overtime, fulfillment accuracy, and operational costs to support efficiency and contribution margin targets.
Maintain high inventory and order accuracy through cycle counts, proper system transactions, reconciliation, and process controls, while minimizing fulfillment errors and claims.
Plan shift schedules and manpower allocation and lead supervisors and warehouse staff toward productivity targets.
Ensure compliance with SOPs, WMS/ERP procedures, safety standards, and 5S practices across warehouse operations.
Prepare and analyze operational performance reports and work closely with Account Management, Finance, Procurement, and Systems teams to resolve operational issues and bottlenecks.
Lead floor operations during peak seasons, promotional campaigns, and high-volume periods, ensuring service continuity and timely issue resolution.
Identify operational gaps and implement root-cause analysis and process improvement initiatives to improve productivity, accuracy, and overall warehouse efficiency.