Company Overview
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department Overview
This department is dedicated to supporting Motorola Solutions a large customer in the North Carolina Area. We provide break fix, 24 hour on call, preventive maintenance, administrative support and third party support.
Job Description
- Install, maintain, and repair CCTV cabling infrastructure, including coaxial, CAT5e/6, and fiber, often routed through underground pathways, walls, ceiling trays, in-ground vaults and pull boxes, tech poles, fixed base and direct-buried poles, and other confined environments or challenging structures.
- Terminate, label, and test voice, video, security, and data cabling; remove and dispose of outdated or abandoned cables. Install or relocate camera drops, wall outlets, patch panels, power injectors, and various media converters.
- Perform installation, maintenance, and repair work in and around outdoor modular and freestanding NEMA enclosures to ensure secure, weather-resistant housing for CCTV and related electronic equipment.
- Install and maintain rack-mounted equipment including switches, patch panels, and cable management systems; conduct regular cleaning and preventative maintenance of network closets, data rooms, MDF/IDFs, etc.
- Regularly communicate repair progress, priorities, and emerging issues to internal remote technical teams to maintain alignment and awareness of remote support requirements. Escalate critical service issues as needed, ensuring continuous updates to the broader Service team on high-priority incidents that exceed standard resolution timelines.
- Perform routine health checks and visual diagnostics of field equipment (cameras, encoders, field switches, media converters, etc.), identifying and reporting issues related to connectivity, performance, and functionality.
- Install peripheral electronics such as monitors and displays, battery backups (UPS), PoE midspans, wireless access points, corporate and ruggedized network switches, racks, cabinets and various enclosures.
- Assist remote technical resources with the onboarding of net-new and replacement devices, e.g., verifying VMS connectivity and point-and-aiming cameras for optimal field of view (FOV) coverage.
- Transport and assemble wall and floor-mounted racks and cabinets; rack-and-stack various types of equipment, ranging from server, network and NVR appliances to patch panels, shelving and UPS systems.
- Install, troubleshoot, and repair a variety of camera types in both indoor and outdoor environments, including fixed-lens, pan-tilt-zoom (PTZ), multi-lens, thermal, license plate recognition (LPR), explosion-resistant, and long-range or wide-area coverage solutions.
- Regularly utilize ladders of various sizes to install, service, or repair CCTV cameras and related equipment mounted at elevated heights; operate man lifts where ladder access is impractical or poses safety concerns.
- Collaborate with cross-functional teams, including design engineers, field technicians, project managers and various technical groups to address complex issues and ensure smooth integration of video surveillance systems into larger IT infrastructures.
Duties may also include:
- Attend standups, technical project engagements and other team meetings.
- Participate in training sessions surrounding new technologies, industry best practices and organizational compliance requirements.
Qualifications:
- A valid drivers license
- Must have minimum of 3 years of direct experience in a field technician or technical support role in one of the following fields:
- Low Voltage Security (IP Video Surveillance, CCTV Systems, IP Based Access Control.)
- Low Voltage or Data Network Cabling and Infrastructure
- Network Device Management or Installations
- Must be willing to travel to multiple states via company provided vehicle.
- Strong preference for previous technical experience and working knowledge of Avigilon Products.
- Experience installing, supporting and maintaining the following products is a plus:
- Avigilon cameras
- Lantronix and Cisco network switches
- Dell servers and desktops
- APC or Eaton UPS battery backups
Target Base Salary Range: $70,000 - $80,000 USD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
#LI-JM3
#LI-REMOTE
Basic Requirements
Required Skills:
- High School Diploma/GED with 3+ years experience in one of the following: LMR, RF Systems, Wired/Wireless Communication Systems, Networking Equipment or IT
- Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Travel Requirements
25-50%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
No
Our U.S. Benefits include:
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.