Job Description
Oaks Port Douglas Resort are looking for an enthusiastic and service-driven Food & Beverage Supervisor to join our team on a full-time basis.
This is a hands-on operational leadership role supporting the daily success of Oak & Vine Restaurant and the resort's conference and events operation.
The successful candidate will play a key role in overseeing dinner service, functions, conferences, weddings, and special events while leading and developing a high-performing team to deliver exceptional guest experiences.
Key Responsibilities Include:
- Lead and support the Food & Beverage team to deliver professional, efficient, and high-quality service across restaurant and event operations.
- Supervise daily dinner service and assist in the successful execution of conferences, functions, weddings, and special events.
- Ensure exceptional guest experiences through active engagement, prompt resolution of concerns, and attention to service standards.
- Train, mentor, and develop team members, including onboarding new employees and coaching service techniques.
- Maintain brand standards and ensure consistent service delivery across all food and beverage operations.
- Support service during peak periods through a hands-on leadership approach and strong floor presence.
- Assist with rostering, labour management, shift coordination, and workflow planning to optimise operational efficiency.
- Monitor stock levels and support inventory control processes to minimise wastage and maintain service requirements.
- Ensure compliance with RSA, food safety, hygiene, and workplace health and safety standards.
- Work closely with management to drive operational improvements and achieve business objectives.
Shift Details (subject to change):
- Rotating roster across Monday through Sunday
- Conference, function, wedding, and special event coverage as required
- Evening, weekend, and public holiday work required in line with business demands
Qualifications
Successful candidates will have:
- Previous experience in a Food & Beverage Supervisor or similar leadership role within a restaurant, hotel, resort, or events environment.
- Demonstrated experience leading, coaching, and developing hospitality teams.
- Strong operational knowledge of restaurant service, conferences, functions, weddings, and events.
- Current RSA (Responsible Service of Alcohol) certification.
- Exceptional customer service skills with the ability to build positive guest relationships.
- Strong organisational, communication, and problem-solving skills.
- A proactive, hands-on leadership style with the ability to remain calm under pressure.
- Professional presentation and a commitment to maintaining high service standards.
- Flexibility to work evenings, weekends, and public holidays as required.
If you're an experienced hospitality professional who enjoys leading from the front and is passionate about delivering memorable dining and event experiences, we'd love to hear from you.
Additional Information
At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:
What We Offer:
- Career Growth: Learning and development programs to boost your career.
- Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
- Global Perks: International accommodation discounts across our hotel brands.
- Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
- Experiences: Discounted entertainment and activities.
- Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
- Generous Leave: Parental and birthday leave.
- Wellness Boost: EAP and tailored wellness support.
Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.
Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.
Company Description
Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.
Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.