Field Team Leader Coordinator

Job Description

About the Role

The Field Team Leader Coordinator manages the field operations leadership team (Field Team Leaders) and their teams to execute all data collection/acquisition activities and resources across our services (RMS, NIV, RES, and Census), in full compliance with global standards and guidelines within the assigned geography, ensuring the delivery of committed results.

Responsibilities:

1. Coordinate, implement, and manage the data collection/acquisition methods defined by Global.
2. Implement established global methodologies and standards across the team.
3. Clarify and reinforce field policies and procedures for associates within the area.
4. Proactively monitor data collection quality through established systems and analytical tools.
5. Initiate corrective actions to restore data quality when needed.
6. Partner with the Field Team Leader (FTL) team to continuously improve KPIs and data collection activities.
7. Ensure panel health in line with Data Science requirements.
8. Work with retailers as needed to secure and maintain their cooperation.
9. Ensure all required reports and assessments are up to date, accurately completed, and delivered on time.
10. Manage, develop, and optimize human resources, providing field training to the team.
11. Deliver predictable commitments and results in finance, budget control and cost leadership, productivity targets, and quality targets (meeting and exceeding KPIs), as well as established timelines for client projects and deliverables.
12. Coach and develop Field Team Leaders and associates (auditors) to build a talent pipeline that supports the organization's future needs.
13. Ensure Field Team Leaders have adequate resources to deliver on business requirements for their assigned areas.
14. Own Travel & Expenses (T&E) for the assigned region; review operating plans (OP) and analyze expenses and variances against OP on a monthly basis.

Qualifications

About You

The ideal Field Team Leader Coordinator stands out for their ability to develop their leadership team and to support their team in meeting the business and operational needs of the area, while continuously optimizing resource allocation, organizational design, and reporting models to deliver the business plan.

Requirements

• Bachelor's degree (completed).
• Proficiency in Microsoft Office.
• English: Business-level fluency (C1).
• 3 -5 years of work experience leading teams, ideally within a market research field force. Prior experience in operations or equivalent operational experience.
• Solid understanding of operational metrics.
• Tech-savvy, with the ability to work with analytical and Artificial Intelligence (AI) tools.
• Strong communication skills, combined with solid presentation and influencing skills.
• People management and team leadership skills.
• Training in problem analysis and problem-solving methodologies (Lean Manufacturing, Six Sigma, 5S, 8D, etc.).
• Ability to operate effectively, with high energy and flexibility, in a fast-paced and constantly evolving team environment.
• Results-oriented, with an aptitude for continuous process improvement, strong business acumen, attention to detail, and strong organizational skills.

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion