Field Service Technician - Level 1

Accountabilities:

• Complete classroom, online, and hands-on technical training while progressing toward the required technical competencies and certifications.

• Develop practical expertise in installing, maintaining, calibrating, troubleshooting, and repairing Coordinate Measuring Machines (CMMs) and related precision metrology equipment.

• Build working knowledge of mechanical, electrical, electronic, software, and computer-controlled systems.

• Read and interpret technical drawings, wiring diagrams, equipment manuals, and service documentation.

• Support senior technicians with installations, preventive maintenance, calibrations, troubleshooting, repairs, and customer service calls.

• Perform assigned service activities within the scope of completed training and applicable supervision requirements.

• Progress toward independently completing service assignments in accordance with established procedures and quality standards.

• Diagnose basic mechanical, electrical, electronic, software, and system-related issues, escalating complex problems when required.

• Inspect equipment, identify service requirements, and recommend appropriate follow-up actions.

• Use approved tools, diagnostic equipment, and service procedures safely and effectively.

• Provide professional, responsive, and solutions-focused support at customer locations.

• Clearly communicate equipment status, service findings, completed work, and recommended next steps to customers and internal stakeholders.

• Complete service reports, work orders, calibration records, expense reports, and other documentation accurately and on time.

• Maintain accurate records of equipment conditions, work performed, parts used, outstanding issues, and follow-up requirements.

• Maintain assigned tools, diagnostic equipment, spare parts, and consumables in good working condition.

• Monitor assigned inventory, maintain accurate records, and coordinate with service, deployment, receiving, and warehouse teams as needed.

• Follow all workplace, customer-site, health and safety, quality, security, and service procedures.

• Maintain a clean and organized work environment, identify potential hazards, and use required personal protective equipment.

• Safely operate company vehicles and material-handling equipment in accordance with applicable policies.

• Protect confidential customer and company information and perform other related duties as required.

Requirements:

• College diploma or university degree in electronics, electromechanical engineering technology, industrial mechanics, mechatronics, or a related technical discipline.

• An equivalent combination of relevant technical training and practical experience may also be considered.

• Previous experience installing, maintaining, repairing, or troubleshooting industrial electronics, machinery, mechanical equipment, or computer-controlled systems is preferred.

• Experience with CMMs, precision measurement systems, or industrial metrology equipment is an asset.

• Working knowledge of Microsoft Windows operating systems is required.

• Previous field service or customer-service experience is considered an advantage.

• Strong mechanical, electrical, electronic, and computer aptitude.

• Ability to learn complex technical concepts, equipment, software, and service procedures quickly.

• Basic diagnostic, analytical, and troubleshooting capabilities.

• Ability to read and interpret technical manuals, diagrams, drawings, and instructions.

• Strong verbal and written communication skills, with the ability to explain technical information clearly and professionally.

• Strong customer-service and relationship-building skills.

• Excellent organization, planning, and time-management abilities.

• Ability to complete accurate service, calibration, and expense documentation.

• Ability to manage multiple assignments and changing priorities in a fast-paced service environment.

• Ability to work independently once the required training has been completed.

• Strong collaboration skills and willingness to learn from senior technicians and work with cross-functional teams.

• Professional, dependable, safety-conscious, and solutions-oriented approach.

• Commitment to service quality, continuous learning, and workplace safety.

• Willingness and ability to travel to customer locations across Canada as required.

Benefits:

• Annual salary of $55,000–$68,000 CAD.

• Eligibility for overtime pay.

• Performance-based bonus opportunity.

• Medical coverage.

• Vision coverage.

• Dental coverage.

• Retirement savings plan (RPP).

• Employee Assistance Program.

• Paid time off, including vacation, personal, and sick days.

• Remote work arrangement, with candidates preferably located in the Toronto area.

• Structured technical training and hands-on professional development.

• Opportunity to build specialized expertise in precision measurement, metrology, and advanced technical equipment.

• Career development within a global, technology-focused environment.