WE TAKE YOU ABOVE BEYOND
Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.
Job Responsibilities
Guest Experience & VIP Relationship Management
- Lead and elevate the guest experience through personalized and memorable service.
- Build strong relationships with repeat, VIP and premium guests.
- Partner with Casino Hosts, Butler Team and other stakeholders to ensure seamless guest journeys.
- Anticipate guest preferences and proactively address needs.
- Handle guest feedback, complaints and service recovery with professionalism and urgency.
- Ensure guest profiles and preferences are consistently updated and utilized.
Service Leadership & Team Development
- Lead, coach and develop Captains, Hosts and Service Attendants.
- Drive Forbes standards, service excellence and luxury hospitality behaviors.
- Conduct daily briefings and ongoing service coaching.
- Support scheduling of Team Members.
- Foster a collaborative and high-performing team culture.
Operational Excellence & Compliance
- Oversee day-to-day outlet operations and manpower deployment.
- Ensure compliance with food safety, hygiene (ISO22000) and operational standards.
- Monitor cash handling, inventory controls and outlet readiness.
- Partner with Facilities and Engineering to maintain a world-class guest environment.
Job Requirements
Education & Certification
- Certificate or Diploma in Restaurant Management is preferred
Experience
- Minimum 3 years of leadership experience in luxury hospitality, fine dining, executive lounges, private clubs or 5-star hotel environments.
Other Prerequisite
- Proven experience leading guest-facing teams
- Strong VIP guest engagement and service recovery skills
- Excellent communication, interpersonal and coaching abilities
- Prior Forbes-rated luxury hospitality, executive lounge or private club experience preferred.
- Ability to perform in a fast-paced, under pressure and luxury hospitality environment
- Positive attitude and willing to learn and growth in hospitality industry within premium luxury service environment.
Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.