Events Management Manager

Join our team as an Events Management Manager to help create events for our employees

As an Events Management Manager within our dynamic team, you will lead a team of client center planners, fostering collaboration, and resolving challenges. Your responsibilities will include ensuring procedural compliance, engaging with senior management, and coordinating with teams for smooth event execution. You will focus on optimizing meeting space, assigning tasks based on expertise, and promoting continuous improvement through operations meetings. You will also manage conference calls, handle reception duties, and enhance facilities and client experiences through various projects.

Job Responsibilities

• Lead and mentor a team of conference center planners to enhance performance and cohesion.
• Resolve daily challenges and foster a collaborative, problem-solving environment.
• Monitor compliance with standard operating procedures and update them regularly.
• Engage with Senior Management and Line Of Business representatives to ensure outstanding service.
• Collaborate with catering, technology, and operations teams of seamless event delivery.
• Optimize meeting space management for maximum utilization and efficiency.
• Assign events to team members based on expertise for exceptional results.
• Participate in operations meetings to stay informed and drive continuous improvement.
• Conduct pre and post conference calls and document details in the EMS.
• Perform reception duties to ensure smooth communication and client satisfaction.
• Work on projects to enhance facilities and client experience, and conduct performance reviews.

Required qualifications, capabilities and skills

• 6+ years' experience in Hospitality Industry (5-star hotels, Event Planning and Food & Beverage) with high touch customer service, demonstrating a strong foundation in customer service and organizational skills
• Proven experience in managing and developing a team (local and remote), including conducting performance reviews and identifying training needs
• Understand the meeting planning process and management of the customer experience
• Excellent interpersonal and communication skills, with the ability to engage with clients and colleagues professionally and warmly
• Ability to effectively manage guest experiences and expectations using a high level of tact and diplomacy
• Strong knowledge of audio-visual systems, food and beverage/catering services.
• Proficiency in Microsoft Office tools are essential,
• Willingness to work flexible shifts to cover conference center hours and locations
• Bachelor's degree required

Preferred qualifications, capabilities and skills

• knowledge of the EMS booking system is a plus

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.