Enrollment Specialist Ukraine Remote

Colure Health builds technology that amplifies the impact of real clinicians. Our care platform blends intelligent automation with compassionate workflows, helping physicians stay connected to their patients and deliver better outcomes with less friction. We believe innovation should serve people, and we’re committed to creating tools that empower every provider to improve the health, experience, and quality of life of the communities they serve.

The Enrollment Specialist is the first point of contact in the patient journey: working from provider and discharge patient lists, the Specialist identifies eligible patients, verifies their information and insurance, obtains consent, and completes enrollment in Mozaiq Care+ before handing the case to a Care Coordinator for post-discharge outreach. This role supports U.S. Eastern Time (ET) business hours, and all scheduled shifts fall within the program’s ET coverage window. Because patients and caregivers in this population may be more comfortable in Ukrainian or Russian than in English, Specialists in this role work trilingually, matching the language to the patient on each call.

KEY RESPONSIBILITIES

• Review provider and discharge patient lists (PCP panels, specialist rosters, and hospital discharge census) to identify patients who may qualify for Colure Health’s Mozaiq Care+ care-management programs: Transitional Care Management (TCM), Chronic Care Management (CCM), Remote Patient Monitoring (RPM), and Behavioral Health Integration (BHI).
• Make first contact with each identified patient — ahead of the Care Coordinator’s outreach call — to introduce Colure Health and explain the relevant program in clear, plain-language terms, in the patient’s preferred language.
• Verify all information needed to enroll the patient: identity, demographics, insurance/payer details and coverage, caregiver contacts, and program-specific eligibility criteria (qualifying diagnosis, time-since-discharge window, and similar requirements).
• Obtain and accurately document verbal or written patient consent prior to enrollment, consistent with program and payer requirements.
• Set the patient up in Mozaiq Care+: create or update the patient record, confirm insurance and eligibility, and complete enrollment intake so the case is fully ready before hand-off.
• Hand off each verified, enrolled patient to a Care Coordinator with complete, accurate notes so the post-discharge outreach call can move directly into the safety screen and scheduling conversation without re-asking for information already collected.
• For Remote Patient Monitoring enrollments, coordinate device shipment and walk the patient or caregiver through setup, expectations, and basic troubleshooting.
• Resolve enrollment barriers — consent hesitation, distrust, language, confusion about cost or insurance — using an Acknowledge – Reframe – Solve – Close approach.
• Maintain accurate, audit-ready enrollment, insurance-verification, consent, and disenrollment/opt-out records in Mozaiq Care+.
• Conduct calls in English, Ukrainian, or Russian as the patient prefers, and use qualified interpreter support and caregiver-permission protocols for patients speaking other languages, as well as for elderly and caregiver-involved patients, consistent with Colure Health standards.
• Track personal list-to-enrollment conversion metrics and participate in regular call review and QA coaching.

REQUIRED QUALIFICATIONS

• Trilingual fluency required: excellent spoken and written English (C1 / near-native), plus native or fluent Ukrainian and native or fluent Russian. Language proficiency in all three is assessed during the interview process.
• High school diploma or equivalent; coursework or experience in healthcare administration, insurance, or care management is a plus.
• 6+ months of experience in a contact-center, healthcare-enrollment, insurance, or patient-facing administrative role.
• Comfortable explaining program benefits and consent requirements clearly, accurately, and without overstating what a program guarantees.
• Strong active listening and rapport-building skills; able to work through hesitation or confusion about enrollment without applying pressure.
• Solid computer literacy and the ability to accurately enter and verify demographic, insurance, and consent data in Mozaiq Care+.
• High attention to detail; enrollment and consent records must be accurate and audit-ready.
• Reliable high-speed internet with a backup connection, a dependable power arrangement (UPS, generator, or equivalent) sufficient to complete scheduled shifts, a quiet distraction-free workspace, and equipment suitable for handling sensitive health and insurance information.
• Available to work scheduled shifts within the role’s Eastern Time (ET) operating window.
• Able to pass a background check and complete HIPAA / PHI-handling training prior to handling live patient enrollments.

PREFERRED QUALIFICATIONS

• Prior experience with Transitional Care Management, Chronic Care Management, Remote Patient Monitoring, or Behavioral Health Integration programs.
• Experience with insurance verification, eligibility checking, or medical billing basics.
• Familiarity with EHR, CRM, or care-management enrollment platforms, including reviewing provider panels or patient rosters.

WHAT SUCCESS LOOKS LIKE

• List-to-enrollment conversion rate among patients identified from provider and discharge lists as program-eligible.
• Insurance-verification and consent and intake documentation accuracy and completeness in Mozaiq Care+.
• RPM device activation and successful setup rate, where applicable.
• Zero compliance incidents: no enrollment completed without valid consent, no clinical advice given, no overstated program claims.

Turnaround time from patient-list review to verified enrollment and hand-off to a Care Coordinator.

Originally posted on Himalayas