English to Ukrainian Review Lead for UI, Marketing & Product Content

Accountabilities

• Own localization quality standards: Define and maintain a shared understanding of quality expectations for English-to-Ukrainian content across UI, marketing, product, informational, legal, and support materials.

• Analyze client requirements: Review style guide and glossary updates, assess their impact on content types and quality categories, and document changes and evolving expectations.

• Monitor client feedback: Track corrections, feedback, and decisions from the client’s Language Manager during calibration sessions and quality discussions to ensure practical expectations are reflected in daily work.

• Drive community alignment: Organize regular alignment roundtables and publish monthly quality reports covering performance, priority improvement areas, style guide updates, recurring errors, and arbitration outcomes.

• Coach and develop reviewers: Provide individualized feedback using specific examples, conduct shadowing sessions, and deliver targeted training based on real quality and alignment data.

• Improve linguistic standards: Identify recurring justification patterns and quality issues, develop evidence-based style guide proposals, and share cross-locale insights with the quality management team.

• Manage client communication: Act as the primary linguistic point of contact for the client’s Language Manager, handling clarifications, quality discussions, escalations, and expectation tracking.

• Oversee arbitration quality: Ensure that all arbitration cases submitted to the client are valid, well-documented, and supported by clear evidence.

• Monitor quality performance: Take ownership of the locale’s review service score, including RQE audit results and alignment performance, while tracking error concentrations, severity trends, and consistency.

• Support continuous improvement: Reduce recurring quality discrepancies, strengthen collaboration between reviewers and post-editors, and improve alignment with client standards over time.

Requirements

• Relevant experience: Three to five or more years of experience in Localization Quality Assurance (LQA), senior language leadership, quality governance, or a closely related role.

• Client and stakeholder management: Demonstrated experience serving as the primary point of contact for client Language Managers, managing formal arbitration and escalation processes, and resolving linguistic disagreements professionally.

• Localization quality expertise: Strong practical knowledge of localization evaluation frameworks, including RQE, LQE, error rubrics, severity mapping, and quality audit methodologies.

• Style guide analysis: Ability to interpret style guide and glossary changes, identify implicit client expectations, and apply appropriate quality tolerances across different content types, such as marketing, legal, and UI.

• Coaching and facilitation: Hands-on experience delivering one-to-one reviewer coaching, shadowing sessions, alignment roundtables, and structured monthly quality reporting.

• Analytical skills: Ability to identify error patterns, monitor severity drift and alignment scores, interpret quality data, and turn recurring issues into actionable improvements.

• Language proficiency: Native-level Ukrainian and professional-level English, with excellent written communication and linguistic judgment in both languages.

• Communication and conflict resolution: Strong facilitation, negotiation, stakeholder management, and evidence-based decision-making skills.

• Preferred experience: Previous involvement in major technology localization programs and familiarity with calibration or alignment tools.

• Location eligibility: Must be physically located in an approved country. Poland is an eligible location.

• Onboarding requirements: Successful candidates must complete a background check and use the dedicated device provided for project work.

Benefits

• Fully remote freelance work: Work from an approved country without the need to commute to an office.

• Flexible, limited monthly commitment: Approximately 24 hours of work per month, suitable for professionals seeking a part-time project engagement.

• Long-term collaboration: Opportunity to build an ongoing professional partnership with global teams working on high-visibility technology products.

• Steady project volume: An established scope of work designed to support continued engagement.

• Comprehensive onboarding: Access to onboarding support and guidance to help you understand project expectations and workflows.

• Ongoing training: Opportunities to strengthen localization quality, linguistic governance, and review practices.

• Established linguistic resources: Access to existing language resources and quality frameworks to support consistent delivery.

• Dedicated project device: A device will be provided for project-related work.