English to German (Switzerland) Review Lead for UI, Marketing & Product Content

Accountabilities:

• Analyze style guides, glossaries, and client quality updates to identify changes, assess their impact across content types, and document revised expectations.
• Monitor client feedback, corrections, calibration discussions, and quality meetings to identify implicit expectations and ensure the language team follows the same standards.
• Serve as the primary linguistic contact for the client's Language Manager, managing quality discussions, clarifications, escalations, and formal arbitration processes.
• Organize regular alignment roundtables with the language community to improve consistency and reinforce shared quality standards.
• Prepare structured monthly quality reports covering performance, key improvement priorities, style guide updates, recurring errors, and arbitration outcomes.
• Coach reviewers individually using concrete examples, facilitate shadowing sessions, and deliver targeted training based on actual quality and alignment data.
• Analyze error patterns, severity trends, quality scores, and recurring reviewer justifications to identify root causes and opportunities for improvement.
• Develop evidence-based proposals for style guide updates and share relevant cross-locale quality insights with quality management teams.
• Maintain the integrity of arbitration records, ensuring that every issue escalated to the client is valid, clearly documented, and supported by evidence.
• Take ownership of the locale's review service performance, including RQE audit results and alignment metrics.
• Build and maintain a productive working relationship with the client's Language Manager, ensuring expectations are tracked and potential disagreements are addressed constructively.
• Promote continuous improvement across localization quality assurance, review processes, and linguistic governance.

Requirements:

• Three to five or more years of experience in Localization Quality Assurance (LQA), senior language leadership, quality governance, or a closely related field.
• Native-level proficiency in German as used in Switzerland and professional-level English.
• Direct experience serving as the primary point of contact for client Language Managers or equivalent stakeholders.
• Proven ability to manage formal linguistic arbitration, quality escalations, stakeholder disagreements, and conflict resolution.
• Strong practical knowledge of localization quality evaluation frameworks, including RQE, LQE, error classification rubrics, and severity mapping.
• Experience analyzing style guide and glossary changes, identifying implicit client expectations, and adapting quality standards to different content types, such as marketing, legal, and user interface content.
• Hands-on experience facilitating one-to-one coaching, reviewer shadowing, alignment roundtables, calibration meetings, and structured quality reporting.
• Strong analytical skills, including the ability to track recurring errors, identify severity drift, interpret alignment scores, and turn findings into actionable quality improvements.
• Excellent written communication, documentation, facilitation, and stakeholder management skills.
• Ability to exercise sound linguistic judgment, support decisions with evidence, and communicate quality expectations clearly across distributed teams.
• Preferred: Experience supporting large-scale technology localization programs.
• Preferred: Familiarity with calibration, review alignment, and linguistic quality management tools.
• Willingness to complete a background check as part of onboarding.
• Physical residence in one of the approved countries is required. India is included among the approved locations.

Additional Position Details:

• Employment type: Freelance / independent contractor.
• Expected workload: Approximately 24 hours per month.
• Work arrangement: Fully remote.
• Content areas: UI, marketing, informational, legal, product, and support.
• Language direction: English into German (Switzerland).
• A dedicated device will be provided for project work.
• Candidates must be physically located in an approved country at the time of engagement.

Benefits:

• Fully remote working arrangement.
• Flexible freelance engagement with an expected workload of approximately 24 hours per month.
• Opportunity to establish a long-term working relationship with global teams.
• Steady project volume and involvement in high-visibility technology products.
• Comprehensive onboarding and ongoing training.
• Access to established linguistic resources, quality frameworks, and localization tools.
• Opportunities to influence quality standards, improve localization processes, and collaborate with international language professionals.
• No specific hourly rate or total compensation range is stated in the job description.