Engagement Delivery Senior Manager

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Description

Engagement Delivery Senior Managers (Senior Project Managers) are responsible for overseeing our teams to drive successful customer outcomes with our implementations. They manage and run more complex, enterprise and strategic projects. Our Project Managers actively lead and participate in client management, project execution and control, scoping, contract reviews, knowledge transfer, and budget management.

Your Impact

• Serve as the overall leader of the project team. Show excellent leadership by forming the team, ensuring strong communication channels, and giving clarity, motivation and direction to the team throughout the engagement.
• Be the primary customer interface. Perform project management activities that ensure adherence to Salesforce methodology, project gates and governance.
• Build and lead project plans. Supervise and review project progress and timelines, adjust schedules and plans as needed, and ensure on-time, on-budget delivery of projects. Identify and resolve issues to ensure project success.
• Drive teams through the software engineering experience using Agile and demonstrated analytical and technical skills.
• Supervise utilization of project resources in alignment with resource allocation and budget, including timely entry and approvals of project timesheets.
• Lead one or two large projects or programs, or a couple of small to medium-sized interrelated projects that require complex cross-functional teamwork and management at the program level.
• Anticipate and remove obstacles that slow down or prevent teams from delivering on project goals.
• Facilitate requirements gathering and assist with crafting project deliverables and Salesforce documentation as needed.
• Work as an extension of the account team to extend the Salesforce footprint.
• Participate in end-to-end implementation planning, including project management, risk and issue management, communication and business organizational change.
• Facilitate User Acceptance Testing with business end users, including coordination and user acceptance sign-off.

Basic Qualifications

• 7+ years of professional services, consulting, or program/project management experience
• 3+ years managing complex technology implementations (Salesforce platform experience strongly preferred)

• Proven experience in project management, including external client projects with a specific focus on software development, CRM and SaaS environments
• Ability to balance business and technical requirements to produce a project plan, and to collaborate to gather information, such as estimates, as input to the project plan
• Ability to lead enterprise-wide engagements, facilitate meetings with client executives, mentor teams of senior team members, and proactively manage project risks, weighing business and technical requirements to identify dependencies and produce project plans and estimates
• Demonstrated project management skills, with direct responsibility for leading project teams of 20+ members and managing budgets and schedules
• Demonstrated ability to have difficult conversations
• Proven track record of delivering high-quality results on time and within budget, with strong budget management skills
• Ability to manage and maintain clear communication with remote consultants
• Outstanding interpersonal skills, along with strong verbal and written communication skills
• Ability to work effectively in a fast-paced, high-energy, team-oriented environment
• Proficiency in Spanish and English
• Availability to travel regionally, and occasionally internationally, depending on customer needs

Preferred Qualifications

• Business process expertise in an industry vertical (e.g., Financial Services, Telco, Health & Life Sciences, Manufacturing, Retail, Logistics)
• Project management methodology certification such as PMP, SAFe or Scrum
• Experience providing senior-level consulting and counsel to client business and technology executives as a trusted advisor
• Pre-sales skills and enterprise change management experience
• Experience with enterprise-scale integration solutions and cloud technology, or equivalent
• Experience implementing enterprise-scale CRM software solutions across processes such as Sales, Service, Marketing and Commerce is a plus

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Originally posted on Himalayas