At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.
About you and this role
Dow has an exciting job opportunity as an Emergency Services and Security (ES&S) Dispatcher. This role is located in Midland (MI).
The Emergency Services and Security (ES&S) Dispatcher supports site and regional emergency preparedness, emergency communications, and security operations by receiving and prioritizing calls, dispatching appropriate response resources, monitoring critical systems, and supporting the implementation of the ES&S management system. In this role you will help protect people, property, operations, and the site’s license to operate by applying sound judgment, established procedures, and effective communication during routine and emergency situations.
Responsibilities:
Emergency Communications and Dispatch Operations
- Receive, assess, and prioritize emergency, non-emergency, and medical calls in accordance with established procedures.
- Gather critical information, including location, incident details, current conditions, and response needs, to support timely decision-making.
- Dispatch emergency response and security personnel to company-owned, leased, or supported facilities and properties.
- Operate computer-aided dispatch (CAD), radio, telephone, and related communication systems to coordinate response activity.
- Monitor radio frequencies, fire and life safety alarms, and security systems to identify potential concerns and communicate relevant information.
- Use appropriate radio terminology, frequencies, paging methods, and communication protocols to support effective emergency response.
Emergency Preparedness and Operating Discipline
- Complete emergency preparedness tasks in accordance with the site ES&S Preparedness Plan and applicable operating discipline requirements.
- Support the development, maintenance, and use of documented equipment maintenance, training, and operational check requirements.
- Help ensure preparedness activities are value-added and support the readiness of emergency systems, equipment, and response resources.
- Review task requirements, identify discrepancies, and communicate improvement opportunities related to emergency preparedness processes.
- Support the execution of emergency response and alternate response scenarios using established plans, procedures, and operating discipline.
- Partner with security personnel to support secure asset planning and related operating discipline requirements.
Security Operations and Threat Awareness
- Coordinate with Dow’s Global Security Operations Center to detect, analyze, and communicate potential threats impacting Dow sites, businesses, and employees.
- Maintain situational awareness of site conditions, security systems, alarms, and communications that may affect emergencies or security response.
- Communicate timely and accurate information to stakeholders during routine operations, abnormal events, and emergency situations.
Qualifications
- A minimum of a High School Diploma or GED is required.
- Proficiency in Microsoft applications, such as Word and Excel, and have the ability to learn new systems quickly.
- A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.
Preferred Qualifications
- Prior Emergency Services field experience (police, fire, medical, or military background) is preferred.
- Prior 911 Dispatching Experience is preferred.
- Customer Service Experience is also preferred.
Your Skills
- Communication: Strong written and verbal communication skills.
- Multi-tasking: Must be able to multitask in a high-level demanding environment.
- Prioritization: Operating in a high-level environment and prioritizing tasks accordingly.
- Technological proficiency: Demonstrate skills in operating communication devices, including phones, radios, and computer-based systems.
- Interpersonal relationships: Good interpersonal skills are required.
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Additional Notes
- Dow does not offer relocation if the position is offered to someone who lives outside the area or reimbursement for travel to and from interviews. If you consider a position that is not within the area you reside, you will be responsible for all costs incurred.
Benefits – What Dow offers you
We invest in you.
Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.
Here are just a few highlights of what you would be offered as a Dow employee:
- Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
- Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
- Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
- Employee stock purchase programs (availability varies depending on location).
- Student Debt Retirement Savings Match Program (U.S. only).
- Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
- Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
- Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
- Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
- Competitive yearly vacation allowance.
- Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
- Paid time off to care for family members who are sick or injured.
- Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
- Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
- On-site fitness facilities to help stay healthy and active (availability varies depending on location).
- Employee discounts for online shopping, cinema tickets, gym memberships and more.
- Additionally, some of our locations might offer:
- Transportation allowance (availability varies depending on location)
- Meal subsidiaries/vouchers (availability varies depending on location)
- Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)
Join our team, we can make a difference together.
About Dow
Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com.
As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.
Dow is an Equal Employment Opportunity employer and is committed to providing opportunities without regard for race, color, religion, sex, including pregnancy, sexual orientation, or gender identity, national origin, age, disability and genetic information, including family medical history. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may call us at 1-833-My Dow HR (833-693-6947) and select option 8.